Lead Support Engineer

About Us:

Atomic is the venture studio that co-founds companies by pairing founders with the best ideas, teams, and resources, and funding those with the most potential. When entrepreneurs co-found with Atomic, they team up with an experienced group of operators who have started dozens of companies and created billions of dollars in enterprise value. Industry disruptors like Bungalow, Found, Hims and Hers, Homebound, OpenStore, and Replicant all started at Atomic along with dozens more. Atomic was founded in 2012 by serial entrepreneur Jack Abraham and has offices in NYC, Miami, and San Francisco with a distributed team across North America.

Overview:

Housing is a vibrant field, and Bungalow's team is dedicated to enhancing the living experiences of our communities. Our mission is to deliver top-notch homes that blend quality with affordability, ensuring that finding the perfect place is a hassle-free experience. 

We are seeking a dynamic Lead Support Engineer to head our efforts in resolving issues while maintaining and evolving the architecture for Bungalow systems for the future using the latest technologies.

What You'll Do:

• New Feature Development: engage in the design and development of efficient, reliable, and maintainable software solutions
• Issue Resolution: Lead troubleshooting efforts and resolve complex backend issues to maintain exceptional service for both internal and external users.
• System Reliability: Implement and maintain robust monitoring, alerting, and logging systems to ensure high availability and quick resolution of production issues.
• Architectural Leadership: Oversee the maintenance and continuous improvement of Bungalow’s systems architecture, ensuring high performance, scalability, and reliability.
• AI Integrations: research, evaluate, and implement AI tools to enhance documentation, refactor codebase, improve code quality, support processes, and other opportunities.
• Automating the documentation processes for team members streamlining inefficient code. developing an AI bot for immediate engineering support and other opportunities
• Operational Partnership: Collaborate with the operations team to proactively identify and resolve recurring issues, implement monitoring solutions, ensure seamless frontend/backend integration, and develop automated remediation processes

Who We're Looking For:

• Leader: A strategic thinker passionate about leveraging emerging technologies—especially AI—to drive innovation and operational excellence.
• Creative Problem Solver: Someone who approaches challenges with a thoughtful balance of user experience and robust technical architecture.
• Collaborative Team Member: An effective communicator who thrives in a team-first environment and works well across departments.
• Innovator: An individual enthusiastic about exploring new AI tools and techniques to optimize systems and processes.
• Experienced Professional: Ideally, you have 4-5 years of experience in backend web development with proficiency in Python, along with a strong understanding of system architecture and API design.
• Systems Expert: A professional adept at creating and managing database schemas and API structures that support and enhance business operations. Proven track record in successfully refactoring and modernizing legacy codebases & experience implementing and managing monitoring and alerting systems
• Multitasker: You excel in managing multiple projects in a dynamic environment while maintaining high attention to detail.

Our Tech Stack Includes:

• Backend: Python, Django, GraphQL, and REST APIs.
• Database: Postgres for database management.
• Frontend: Vue and Vuetify.
• Deployment: Vercel and AWS.
• Mobile: React