Lead Support Analyst, FICC Applications, IT

Position Description
We are looking for an exceptional performer to join the FICC TechOps team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2 support on the FICC systems to the business users. We would like to invite experienced IT support professionals with knowledge on global market systems who wants to further develop their career to join our fast-paced, dynamic and multi-cultural team. The candidate would be a senior member in the team.

Key Areas of Responsibilities

• Provide functional support on Calypso and other in-house systems to users

• Maintain documentation on operational procedures and technical environment configuration

• Manage change requests from development and infrastructure teams and other configuration changes

• Incident escalation and management

• Configure system monitoring rules and respond to monitoring alerts

• Perform BCP drills and help with IT security and audit review

• Leads projects related to new system and server deployment

• Other tasks as directed by the manager

Requirements

• Bachelor’s Degree with Honor (or equivalent) or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution

• 8-10 years of experience in system support of Calypso or similar systems in a Front or Middle Office environment

• Good knowledge of SQL

• Proficiency in Windows and Linux server commands and shell scripts

• Good understanding of server and network infrastructure

• Proven problem-solving and analytical skills

• Good communication skills, good attention to detail
  Additional requirements

• Experience with Bloomberg terminals and systems

• Hands on with Python, VBA or other scripting languages

• Putonghua (Mandarin Chinese) is an advantage

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