Lead Support Analyst, FICC and EQD Applications, Information Technology

Posted 3 Days Ago
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Pune, Maharashtra
Senior level
Fintech • Payments • Financial Services
The Role
The Lead Support Analyst is responsible for providing functional support on Calypso and other systems, managing incident escalations, configuring monitoring rules, and leading deployment projects. The role requires maintaining documentation and managing change requests while upholding IT security standards and conducting BCP drills.
Summary Generated by Built In

Key Areas of Responsibilities

  • Provide functional support on Calypso and other in-house systems to user
  • Maintain documentation on operational procedures and technical environment configuration
  • Manage change requests from development and infrastructure teams and other configuration changes
  • Incident escalation and management
  • Configure system monitoring rules and respond to monitoring alerts
  • Perform BCP drills and help with IT security and audit review
  • Leads projects related to new system and server deployment
  • Other tasks as directed by the manager

Requirements

  • 6-12 years of experience in system support of Calypso or similar systems for Equity Derivatives or FICC products in a Front or Middle Office environment
  • Good knowledge of SQL
  • Proficiency in Windows and Linux server commands and shell scripts
  • Good understanding of server and network infrastructure
  • Proven problem-solving and analytical skills
  • Good communication skills
  • Very strong attention to details
  • Able to work under pressure
  • Willing to work on shifts and take turns to work on weekend

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Top Skills

SQL
The Company
London,
2,160 Employees
On-site Workplace
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform.

Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals.

CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players.

Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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