Lead Specialist- Wire Services

Hours: This position is slated to be 10:00am-7:00pm

Location: One will be required to come into the office a minimum of one day during the week- preferred Tuesday

This position is within the Wire Transfer Operations Processing team.  Working with a team, this person is responsible for the processing of incoming and outgoing wire transfers, communicating with internal partners and clients for the status of wire transactions and partnering with other wire transfer team members and business partners to handle exception items. This position must also ensure the accurate and timely performance of such tasks to provide a high standard of service for the customer and to mitigate risk to Key and our clients.
 

Essential job duties

• This role covers a combination of staff within the areas of operations, credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for  filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Identifies and resolves moderate issues  by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation to moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.  
• Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role.
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned

Required and/or Preferred Qualifications

• Minimum 1 year of experience in operations role
• High School Diploma or equivalent work experience required. College degree preferred
• Works well with others in a fully developed team environment
• Open minded and adaptable to new ideas in a changing environment
• Exceptional attention to detail.
• Ability to work under pressure and meet deadlines

Required Skills

• Proficient in Microsoft Office applications
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Proven ability to handle monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately and meet production goals
• Proven strong verbal/written communication and interpersonal skills
• Good judgement and decision making skills, basic leadership skills/ability to identify issues, demonstration of basic analytical, research and problem resolution skills
• Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
• Moderate knowledge of banking policies, procedures, government regulations,
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Intermediate understanding of accounting principles
• Intermediate understanding of loan documentation
• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires