Job Description
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer - L3 Support Engineer, at JPMorgan Chase within the Commercial & Investment Bank, you are an integral part of an agile team that works on providing advanced technical support and leadership for our Java distributed applications. These applications are designed to handle large data volumes with high throughput, requiring robust support and optimization strategies. You will work closely with development, operations, and infrastructure teams to ensure the stability, performance, and scalability of our applications. Your expertise in Java, Spring Boot, Kafka, Elastic Search, Oracle, and cloud technologies will be crucial in diagnosing and resolving complex issues.
Job responsibilities
- Lead and manage the L3 support team, providing guidance and mentorship to team members.
- Serve as the primary point of contact for escalated technical issues related to Java distributed applications.
- Troubleshoot and resolve complex application issues, ensuring minimal downtime and impact on business operations.
- Collaborate with development and infrastructure teams to identify and implement solutions for performance optimization and scalability, particularly in handling large data volumes with high throughput.
- Monitor application performance and system health, proactively identifying potential issues and implementing preventive measures.
- Develop and maintain comprehensive documentation for support processes, incident management, and troubleshooting procedures.
- Participate in on-call rotations to provide 24/7 support coverage as needed.
- Drive continuous improvement initiatives to enhance support processes and service delivery.
- Stay up-to-date with the latest industry trends and technologies, recommending and implementing best practices.
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering* concepts and 5+ years applied experience
- Proven experience in a lead or senior support role for Java distributed applications.
- Strong proficiency in Java, Spring Boot, Kafka, Elastic Search, and Oracle.
- Experience with cloud technologies and AWS.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams.
- Experience with monitoring and logging tools, such as Prometheus, Grafana, or ELK stack
Top Skills
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
