At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
As a Product Protection and Services Customer Relationship Management (CRM) team product engineer you will be directly evolving and maintaining our CRM systems and user experiences. You will work closely with various departments to continuously ensure our CRM solutions meet business needs and drive customer satisfaction.
Key Responsibilities
- Collaborate with cross-functional teams to evaluate, scope, design, prioritize, and implement CRM solutions supporting organizational strategic goals.
- Participate in daily scrum meetings, assist in defining user stories, identify and resolve gaps in functional user stories and business requirements.
- Design, develop, and implement CRM solutions using configuration and customization, assessing the impact of new requirements on CRM as well as integrated applications.
- Perform independent code reviews and ensure unit/integration test coverage.
- Provide technical support and troubleshooting for CRM-related issues.
- Stay updated with the latest CRM technologies and best practices and continuously seek opportunities to improve CRM processes and systems.
Required Skills
- Understanding of Dynamics 365 modules (Sales, Customer Service, etc.).
- Experience with Dynamics 365 integration tools and techniques.
- Experience with CRM customization and configuration.
- Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies.
- Strong understanding of development operations principles and best practices.
- Excellent problem-solving and analytical skills.
- Familiarity with database management and SQL.
- Experience with establishing and supporting integrations.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on quality and accuracy.
Preferred Skills
- In-depth knowledge of Microsoft Dynamics CRM architecture and components.
- Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
- Knowledge of Dynamics 365 security model and role-based access control.
- Proficiency in programming languages such as C#, JavaScript, Java, or similar.
Education
- Bachelor’s degree (computer science, information technology, or a related field preferred)
- Preferred Microsoft Dynamics 365 certifications:
- Dynamics 365 Fundamentals (CRM)
- Power Platform App Maker
- Power Platform Solution Architect
Experience
• 4+ years of experience scoping, designing, and implementing CRM solutions in Microsoft Dynamics
Supervisory Responsibilities
• This job does not have supervisory duties.
Education & Experience
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Shift Timing
- 13:00 - 21:30 PM, Monday - Friday
- Need to be available on weekends and after shift hours when deployment or production issues arise.
Why Work with Us?
- Opportunity to work with cutting-edge technologies.
- Collaborative and inclusive work environment.
- Professional development and growth opportunities.
- Competitive salary and benefits package.
Primary Skills
Shift Time
Shift B (India)
Recruiter Info
Yateesh B G
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
Top Skills
What We Do
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do.
From building diverse and innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together.
See how we’re creating a better future through innovation, advocacy, and empowering people and communities
