Lead Application Support Engineer

About us:

SimCorp offers an industry-leading integrated investment management platform. Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empower us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back offering, whether through a SaaS (Software as a Service) platform or as an on-premise solution. Globally, we have clients ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset services, and wealth managers. 

As a global provider of SaaS investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 3,000 people globally, spanning more than 30 offices worldwide. 

Platform leadership, SaaS acceleration, and ecosystem scaling are the three growth levers of the SimCorp 2025 strategy. PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services through a reliable, predictable, and cost-effective operations service. As a platform and technology operations team, we also aspire to accelerate standard processes to assist in the growth and efficiency of SimCorp’s SaaS business. Core to the execution of better client services are our people, clients, processes, platform, and continuous improvement. 

By combining advanced cloud technologies and database expertise, we create reliability, scalability, and operational excellence for both new and existing clients.

About the role:

As a Senior Site Reliability Engineer (SRE) with specialization in Database Administration (DBA) for our Platform-as-a-Service (PaaS) offering, you will have an important role in ensuring the high availability, scalability, and performance of our clients' environments. You will collaborate across global teams to lead and maintain reliable database and infrastructure services, ensuring a seamless experience for clients.

This role goes beyond standard support; you will proactively maintain and enhance the database infrastructure, lead service delivery improvements, and manage mission-critical incidents with a focus on both operational stability and client satisfaction.

Key Responsibilities:

• Database Reliability and Performance Management: Lead the operation, monitoring, and optimization of Oracle and MS SQL databases for SimCorp Dimension within a cloud environment. Ensure optimal performance, availability, and reliability by leveraging performance tuning, high availability (HA), and disaster recovery (DR) solutions (e.g., RMAN for Oracle).
• Cloud and Infrastructure Management: Lead cloud infrastructure (Azure) supporting SimCorp Dimension, focusing on automation, performance tuning, and ensuring seamless integration between database systems and cloud platforms. Collaborate with DevOps teams to implement Infrastructure-as-Code (IaC) solutions for database environments.
• Service Delivery and Client Support: Provide expert-level support for database and infrastructure services in a 24x7 Follow-the-Sun (FTS) model, including incident response and proactive problem-solving. Lead efforts to improve operational maturity, deliver tangible business value, and enhance overall client satisfaction.
• Incident and Problem Management: Take ownership of complex, high-impact incidents and work across global teams to ensure quick and effective resolution. Provide root cause analysis, long-term solutions, and continuous improvement initiatives to prevent recurrence of critical issues.
• Proactive Maintenance and Optimization: Perform regular system upgrades, database patching, environment refreshes, and automation of routine tasks to ensure the continuous stability and health of all systems. Actively monitor and optimize database services to meet or exceed performance SLAs and OLAs.
• Cross-Functional Collaboration: Work closely with service delivery, operations, and infrastructure teams to ensure the efficiency and reliability of SimCorp Dimension services. Collaborate on both routine and non-routine tasks to ensure the successful deployment and support of cloud-based solutions.
• Customer-Focused Service Delivery: Build key relationships with clients, acting as a trusted advisor for their use of SimCorp Dimension, and guiding them on best practices and solutions to optimize their environments. Provide high-quality customer service and adhere to ITSM (IT Service Management) principles.
• Leadership and Mentorship: Lead technical initiatives across the team, mentor junior engineers, and act as a subject matter expert (SME) for DBA and SRE-related issues within the cloud platform.
• Continuous Improvement: Actively contribute to the improvement of operational workflows, processes, and standards, focusing on enhancing the reliability and scalability of the SimCorp Dimension PaaS solution. Identify and implement improvements to deliver consistent, high-value service to clients.

Key Competencies:

• Database and Technical Expertise:
• Extensive experience in Oracle and MS SQL database management, including installation and configuration of Oracle Database 19c, performance tuning, high availability, RMAN, data warehousing, and sizing.
• Proficient in upgrading databases to newer versions and applying patches, ensuring systems remain current and secure.
• Expertise in Oracle's multi-tenant architecture and storage structures, including managing Oracle ASM (Automatic Storage Management) and file system-based storage.
• Experience in data masking and Transparent Data Encryption (TDE) for enhanced security.
• Knowledge of Linux environments where Oracle databases are hosted, optimizing performance and reliability.
• Expertise in provisioning and maintaining ASM disk groups, ensuring optimal performance through effective tuning and reliability.
• Hands-on experience in configuring Oracle ASM on cloud-managed disks, maximizing performance in cloud environments.
• Cloud and Platform Operations:
• Deep understanding of cloud-based PaaS solutions and infrastructure services.
• Experience with service management tools such as ServiceNow, RemedyForce, or JIRA to handle incidents, changes, and problem resolution.
• Advanced knowledge of monitoring platforms like OEM (Oracle Enterprise Manager), middleware, file systems, and interfacing systems to ensure comprehensive coverage of cloud operations.
• Storage Management (ASM-specific):
• In-depth understanding of Oracle ASM for managing disk groups, including striping, mirroring, and optimizing I/O performance.
• Skilled in configuring and managing ASM storage on cloud environments using cloud-managed disks and other storage solutions to achieve high performance and reliability.
• Service Delivery and Operations:
• Extensive experience as a Service Support practitioner (Incident, Service Fulfillment, Change and Release Management, Problem Management).
• Significant operational background in performing regular database upgrades, patching, and environment refreshes to maintain stability and meet client requirements.
• Ability to troubleshoot and resolve systemic database and infrastructure issues for mission-critical applications.
• Strong adherence to ITIL practices and understanding of service workflows to ensure operational efficiency and SLA adherence.
• Collaboration and Communication:
• Proven ability to work cross-functionally on both routine and non-routine tasks, with experience guiding internal and external stakeholders on the usage of SimCorp Dimension.
• Advanced communication skills with a focus on maintaining clear and timely client updates, knowledge sharing, and documentation.

Additional Qualifications:

• Bachelor’s degree or higher in IT, Computer Science, or a related field.
• At least 7 years of experience in database administration, with a minimum of 5 years in cloud environments (Azure preferred).
• ITIL v3/v4 certification is beneficial.
• Previous experience with SimCorp Dimension or other large financial services software products is a major advantage.

Interested?

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed.

At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

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