Lead, Sales Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab enables Advertisers, Organisations, Agencies, and Merchants to engage the Grab Ecosystem and Grab Audience via innovative offerings. Through our unique ecosystem and transacting user base, our clients are able to reach their desired audiences at scale, while driving measurable business outcomes.

We would like you to join our journey to create value for our users, drivers, merchants, and advertising partners while continuing to make everyday lives better across Southeast Asia.

Get to Know the Role

• You will collaborate with Sales Operations, Commercial, Product Analytics, and Finance teams to create strategies, processes, and targets that support Grab's Sales teams. By combining strategic and operational expertise, you'll contribute to sales strategy, customer segmentation, company structure, process improvement, and business analytics.
• Reporting to the Regional Sales Operations Manager, Sales Ops & Analytics, you'll be based onsite in Petaling Jaya.

The Critical Tasks You Will Perform

Sales Steering & Performance

• You will be a key business partner to the Commercial Country Head managing MY & SG and the Country Sales Managers.
• You will lead the end-to-end execution of Country Market Planning / Business Reviews.
• You will drive data into monitoring and analyzing key sales and business performance indicators and trends to drive strategic and tactical business decisions, while also coordinating and ensuring the accuracy of sales forecasts.
• You will support Country Sales Heads and the Sales Team to monitor and forecast revenue performance and other sales KPIs against Quarterly Sales Targets.
• You will be a tactical to strategic planner, supporting the Sales Team with sales and market data intelligence analysis for business cases using internal and external data.
• You will partner with Country Sales leadership to define and execute sales strategy, sales policies, processes, and business system requirements.

Process Excellence

• You will maintain the integrity of sales and customer data by driving adoption and proper usage of sales tools, including SalesForce.com.
• You will enable access to sales data and KPIs via tools like SalesForce.com, Google Sheets, PowerBI, etc.
• You will enforce pricing and discount policies.
• You will work with Regional Operations Teams to roll out new solutions to improve the efficiency of Sales Operations processes in the Country.

Qualifications

What Essential Skills You Will Need

• You have minimally 6 years of experience in business and sales operations in Adtech, SaaS, and B2B environments.
• You have a interest in learning about digital advertising sales and Grab's ecosystem.
• You have experience influencing, designing, implementing, and enforcing cross-functional processes.
• You have demonstrated the ability to influence and drive projects, and you can advise junior team members on process effectiveness.
• You have proficiency in tools like GSuite (Docs, Sheets, Slides), Microsoft Office (Word, Excel, PowerPoint), and experience with Salesforce.com, Power BI, and Tableau.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.