Lead Product Designer

Voyager (94001), India, Bangalore, Karnataka
Lead Product Designer
At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.
Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change.
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment and learn, we would love to hear from you.
We are currently seeking a Lead Product Designer to join our team, in a primarily hands-on role. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day activities.
What You'll Do:
As a Lead Product Designer, you'll be asked to handle responsibilities, including:
Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
• Translating complex ideas into understandable concepts that evolve and enhance the product experience
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset

Leading & Coaching Teams

• Guiding cross-functional partners in strategy, research, alignment, analysis, design critiques, and design execution tasks
• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Driving end-to-end product design by:
  
  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies
  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
  • Planning and facilitating workshops with internal and external stakeholders to align with business needs
  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
  • Storytelling and presenting visual concepts to various stakeholders
  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Managing & Supporting

• Drive and own the design workstream while contributing to the end-to-end design process
• Collaborate closely with product and tech teams to gather and refine requirements, ensuring alignment with overall project goals
• Actively monitor and anticipate future roadmap items, and prepare the design team for upcoming work and identifying potential challenges
• Anticipate and address potential blockers by collaborating with cross-functional teams
• Maintain open lines of communication with product managers and leadership to advocate for design needs and timelines
• Engage with product leaders to get clarity on project timelines, ensuring design deliverables are aligned with development schedules
• Continuously iterate on designs throughout the week based on team discussions, feedback and evolving project needs
• Refine and adjust designs after handoff to engineering, accommodating technical constraints and timeline adjustments

Basic Qualifications

• At least 8 years of experience in Product design

Preferred Qualifications

• Bachelor's degree in engineering or a related field
• Advanced degree in UX design, HCI, or related design fields
• At least 5 years of experience designing for data product & B2B SaaS experiences
• At least 5 years of experience in working with a variety of business partners and delivering outcomes
• At least 5 years of experience with design and prototyping tools, such as Figma
• At least 2 years of familiarity with working and contributing to an established design system

At this time, Capital One will not sponsor a new applicant for employment authorization for this position .
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).