Lead Product Designer, Safety & Content Moderation

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

About the team:

You will join a growing team to design for users' needs by understanding their motivations, behaviors, and expectations and will collaborate with cross-functional teams on a range of problem spaces, making safety equitable for all and balancing friction with seamless user experiences. Your work will involve elevating assistance and experiences during accidents, incidents, and harassment, and ensuring user content on Grab's platforms is safe and not harmful to others.

Job Description

• Demonstrate outstanding design thinking and craft fundamentals, with skills in visual, interactive, content, and information architecture design.

• Advocate and represent high standards in design excellence and system-wide approaches by guiding cross-functional partners and teams to understand its necessity, expectations, and contributions to impact.

• Drive design-led initiatives that identify and tackle challenging Safety and Content Moderation problem spaces in collaboration with cross-functional partners: Product, Analytics, Engineering, and Business Owners.

• Contribute, provide guidance, and apply sound judgment to Safety & Content Moderation's design/product strategy by incorporating a holistic customer-centric perspective.

• Lead improvements to the design system as new components emerge by fostering a culture of ownership, participation, and innovation.

• Conduct and facilitate requirements gathering, ground truths understanding (via quantitative and qualitative methods), divergent ideation sessions, design development, reviews, and testing of your work and team members' to enhance the quality of outcomes.

• Participate in shaping the evolution of our design organization by improving design culture, empowerment, and processes.

• Establish yourself as a mentor and coach so other designers seek your guidance on design quality and excellence.

Qualifications

• Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.

• Minimum of 6+ years of direct experience in product design.

• Online portfolio with a range of interactive samples.

• Excellent understanding of user experience design for the web, mobile, or touch devices with working knowledge of common mobile/web and front-end web development.

• Good eye for visual design and hands-on experience in user interface design. Your work is consistent and high-quality (e.g., intuitive, solves the problem, pixel-perfect) and incorporates best practices. Your team trusts your work.

• Ability to define problems, design, validate, and deliver user experiences that solve complex issues, generating positive feedback.

• Experience collaborating across team boundaries as an individual contributor with diverse teams in a dynamic and rapidly changing business-minded environment.

• Experience in service design, conducting user research through various methods, and the ability to translate research findings into tangible product feature requirements or improvements is a plus.

• Experience with current and relevant design tools like Figma and ProtoPie, among others, with the ability to prototype and demonstrate design concepts to extended stakeholders.

• Knowledge of the tech space.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.