Lead Product Designer - Deliveries

Company Description

Life at Grab 

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the team

As a Lead Product Designer on the Deliveries - Food/Mart team, you will be part of a group of talented product designers and UX writers who are carving the pathway for the future of online ordering and discovery. Based in Malaysia, you will command a high level of autonomy, whilst actively collaborating with product managers, engineers, analysts, and business teams to help shape the future of online ordering and discovery. The future of online food and mart will leverage Grab's ecosystem, focusing on seamless payments, reliable fulfilment, and the establishment of relationships that build trust between consumers, merchants, and driver-partners who deliver the food.

Get to know the role

As a Lead Product Designer on the Deliveries - Food/Mart team, you will own Product Design outcomes and practise for several problem space teams - owning quality & excellence across these teams. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business. 

If you have a user-centric approach, embrace ambiguity and thrive in collaborative environments, then the Grab Design team is the place for you. We’re looking for exceptional designers who are excited by the opportunity to have a major impact on how millions of people across Southeast Asia interact with Grab.

The day-to-day activities 

• Drive Product Design outcomes and set direction across teams; driving complex, strategic initiatives.
• Ensure we build the right solutions - addressing value, usability, feasibility and viability, and negotiating any necessary trade-offs with minimal waste, while safeguarding goals. 
• Confidently defend design decisions and effectively convince senior stakeholders.
• Drive collaboration across domains, functions and teams; facilitating their alignment and efficiencies by driving discussions, workshops and exploration.
• Drive problem exploration, solution discovery and solution delivery across teams; displaying autonomy to work and navigate complexity independently. 
• Act as a force multiplier by helping designers in adjacent teams deliver better work.
• Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, affecting strategic thinking, not just execution, across teams.
• Design simple solutions to particularly complex problems; knitting together multiple ‘products’ in an experience and unlocking new value.
• Produce visual design that elevates the quality, consistency, and credibility of user experiences.
• Use a variety of prototyping tools and methods to create highly interactive and realistic prototypes with complex functionality.

Qualifications

The must-haves 

• [MOST IMPORTANT] Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.
• 6+ years of Product Design experience. 
• Excellent communication, presentation, and interpersonal skills.
• Experience working on cross-functional product teams.
• Excellent fundamentals in interaction and visual design craft and practice.
• Experience coaching others in interaction design, visual design or prototyping.
• Excellent knowledge of mobile and front-end web standards and development.
• Experience with Figma, Protopie, After Effects or other design tooling.

The nice-to-haves 

• Experience in Service Design, User Research, Front-end Development, Accessible Design or Design Systems are all a plus.

Portfolio Requirements

Please provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow and demonstrate how you go from problem discovery to launch.

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

About Grab 

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries

Join us today to drive Southeast Asia forward, together.