Lead IT Manager

Over the last 13 years, Ellevation Education has built a thriving business serving the administrators, teachers, and specialists who support English Learners at public schools across the US. Today, over 1,800 school districts use our software to manage their EL programs. We are a successful, rapidly growing business with a real mission -- helping English Learners achieve all they possibly can.

As an IT engineer at Ellevation, you will play a key role in driving a focused investment in maturing our internal technology and providing leverage to various leadership members in finding new ways to increase productivity and secure our customers. You will also be hands-on in developing and maintaining multiple systems and tools that enable employees at Ellevation. 

You are extremely comfortable weighing tradeoffs, generating options, and assessing risks. You excel in finding development paths that incrementally deliver value along the way to broader goals. And you are comfortable working across multiple levels of management and cross-functional teams toward shared goals. 

We look for individuals who are excited to use their technical skills and experience in support of a mission-driven company. At Ellevation, we believe diversity drives innovation and are committed to creating an inclusive environment where everyone can thrive. Our organization is remote-friendly and highly collaborative. To accomplish this we set core hours of 10AM - 4PM (Eastern) and expect to meet in person (often in Boston) about 2 times per year. 

To learn more about our products, visit: Ellevation Product Guide.

Some of the things you will accomplish:

• Provide technical assistance and day-to-day support for incoming inquiries related but not limited to systems, software and hardware.
• Analyze IT infrastructure to improve performance, capacity, and scalability.
• Assist development, installation, configuration, monitoring, and administration of computer systems.
• Aid in managing project timelines and documentation.
• Troubleshoot technical issues and develop effective solutions
• Help drive Ellevation towards advancements in IT technology, processes, and best practices.
• Provide an escalation point for IT Support Services that includes supporting: Google Workspace, end user computing, and other client applications and processes.
• Create and update documentation for processes and procedures, including troubleshooting of common issues, data reports/analytics, operations manuals, etc.

About you:

• 5+ years’ experience (or equivalent) in IT Support Services
• Excited about automating workflows and repetitive tasks.
• Experience managing and supporting SaaS applications
• Proven leadership and program management skills
• Proven strong communication, interpersonal, decision-making and negotiation skills
• Ability to influence and work collaboratively across multiple (matrixed) organizations to reach shared goals

Are you passionate about growth and eager to learn? Do you possess a drive to excel and make a difference? Ellevation values diversity, creativity, and a hunger for new perspectives. While our job postings outline preferred qualifications, we believe that talent comes in various forms. If you're motivated, adaptable, and ready to contribute, we encourage you to apply. We welcome candidates from all backgrounds and experiences, recognizing that unique skills and fresh outlooks are invaluable assets to our team. Don't let a checklist of requirements deter you – take the leap, and let's explore the possibilities together!

About Us:

At Ellevation, we develop world-class software to help educators serve the fastest growing population of K-12 students: English Learners (ELs). Ellevation helps school districts transform their Multilingual Learner programs and ensure all students can achieve their highest aspirations. Our product suite includes a best-in-class data and instructional planning platform, resources to build teacher capacity, and student-facing programs to teach academic language.

We are a fast-growing, mission-driven technology company partnering with over 1,500 school districts and more than 2 million current and former English Learners. Over the next five years, we plan to double the number of ELs we serve and drive measurable outcomes for students. Ellevation merged with Curriculum Associates in 2021 to accelerate impact for Multilingual Learners. Our company continues to operate independently and is well-capitalized to support our ambitious social and financial objectives.

Why Ellevation?

In addition to our great benefits and competitive salaries, here are some things that make us unique:

+ Mission-driven organization where team members are empowered to make a significant impact

+ Opportunities to join DEIB-focused groups and support building a culture of belonging 

+ Professional development and growth opportunities

+ Company and team offsites in various cities across the United States

+ Collaborative workspace in the heart of Boston - a stone's throw from many central T stops (Downtown Crossing, Government Center, and Aquarium). Free snacks, beverages, and local organic fruit provided

+ Remote and in-person engagement opportunities, including happy hours, themed events, and competitions 

+ Remote and in-person wellness programming to support team’s mental and physical wellbeing

Learn more about our team in our Culture Deck.

Here at Ellevation, we champion diversity, inclusion, equity, and belonging. We strive to build a team that reflects the diverse communities we serve. We are committed to creating an inclusive workplace that promotes and values a range of ideas and opinions. 

We believe in building a culture where productivity can flourish, one that is empathetic, respectful, and inclusive. We are proud to have been recognized in prior years as “Best Tech Workplace for Diversity” by the Timmy Awards for investing in training around inclusive behaviors, microaggressions, unconscious bias, and fostering a culture of continuous learning and feedback across the company. We are encouraged by our progress, but there’s more work to be done.

Additional Information: Ellevation operates under Curriculum Associates, LLC, an Equal Opportunity Employer. Curriculum Associates, LLC will not discriminate against any employee or applicant for employment because of race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Curriculum Associates, LLC will grant employment, without regard to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination, rates of pay or other forms of compensation.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.uscis.gov/e-verify. 

Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act. Click here for more information about our data-collection practices and your rights related to that data.

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