Lead Field Hardware Service Engineer

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:
The Lead Field/HW Service Engineer is responsible for, but not limited to, onsite AMR support, documentation, first-line support, troubleshooting, modifications, and daily reporting. Independent work and innovation within an agile team are essential.
The Lead AMR Service Engineer will manage the repair, troubleshooting, programming, and maintenance of Magna AMRs. This includes regional travel for repairs and providing service reports at facilities and customer sites. This role demands technical expertise, leadership, and a commitment to customer satisfaction. Candidates must have extensive AMR experience, problem-solving abilities, and team leadership skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Maintenance and Troubleshooting:
o Performs maintenance at Magna sites. Works with site leads to unblock issues. Works alongside contractors to unblock issues and tune the AMR solution.
o Perform regular maintenance and inspections of AMR systems to ensure optimal performance.
o Diagnose and resolve technical issues with AMR hardware and software.
o Ensure all service task and repairs are completed in a timely manner and meet quality standards.
o Develop and implement preventive maintenance schedules.
• Team Leadership:
o Supervise and mentor a team of service engineers and technicians.
o Provide training and guidance to team members on AMR systems and best practices.
o Coordinate team activities and ensure efficient workflow.
• Customer Support:
o Serve as the primary point of contact for customers regarding AMR service and support.
o Address general day to day questions and issues in the field while escalating to the engineering and operations teams as necessary.
o Address customer inquiries and concerns promptly and professionally.
o Provide on-site and remote technical support to customers.
• Documentation and Reporting:
o Maintain detailed records of service activities, including maintenance logs, service reports, and customer interactions.
o Prepare and present regular reports on service performance and issues.
o Develop and update technical documentation and service manuals.
o Provide updates and feedback to engineering and operations teams on general day to day status
• Continuous Improvement:
o Identify opportunities for improving AMR system performance and reliability.
o Collaborate with the engineering and product development teams to implement enhancements.
o Stay updated on the latest advancements in AMR technology and industry trends.
• Perform other duties, support special projects and tasks as assigned.
EDUCATION / EXPERIENCE:
• Bachelor's degree in electrical engineering, Mechanical Engineering, Robotics, or a related field.
• Minimum of 5 years of experience in servicing and maintaining AMR systems or similar automation technologies.
• Strong technical knowledge of AMR hardware, software, and control systems.
• Preferred experience in robotics, automotive, or automation industries
• Experience in customer-facing roles
• Experience documenting and reporting updates and current onsite activities.
• Mechanical, electrical, and pneumatic troubleshooting experience
• Proven leadership experience, with the ability to manage and motivate a team.
SPECIAL KNOWLEDGE / SKILLS REQUIRED:
• Familiarity with AMRs, AGVs, or other autonomous vehicles.
• Familiarity with industrial automation and control systems.
• Basic knowledge of SW languages (e.g. Linux & python), and relevant technical degree or certifications.
• Basic Knowledge of Network Architecture, setup and debugging.
• Experience with programming and configuring AMR systems.
• Strong mechanical and vehicle electrical background
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate