Lead Engineer, Technology Operations & Support – Bullish DE

The Bullish Group has built an ecosystem focused on developing financial services for the digital assets sector through technology and investment businesses. These include: Bullish Exchange - digital asset trading services that utilize central limit order matching and proprietary market making technology to deliver deep liquidity and tight spreads within a compliant framework. The business is licensed by the Hong Kong SFC, German Federal Financial Supervisory Authority (BaFIN), and the Gibraltar Financial Services Commission. Since its launch in November 2021, Bullish Exchange has surpassed US$1.1 trillion in total trading volume, with 2H 2024 volume exceeding US$2 billion per day. Bullish Capital - an investment company which offers strategic capital, industry expertise and an extensive network of resources to support initiatives that connect conventional finance with the revolutionary possibilities of the digital economy. CoinDesk - an award-winning media, events, indices and data business servicing the global crypto economy. 

Reports to:

Director, Technology Operations

We are looking for a strong leader that is passionate about trading technology & the digital asset industry. This role will give the candidate hands-on experience working with the latest cloud technologies and blockchain platforms. It requires someone that not only has strong technical ability, but a strong understanding of the finance industry and trading lifecycle. You will work closely with the product and engineering teams, as well as customers, to help build a world class regulated exchange.

Role & Responsibilities

• Part of a 24x7 operations team responsible for service availability, operations execution, and management

• Monitor system availability, latency, data integrity, capacity, and overall health

• Effectively escalate service outages and drive incident management process

• Track transactions throughout the trade and custody lifecycle by reviewing system logs

• Respond to Helpdesk queries related to system or business queries from internal colleagues and external clients

• Channel product/feature related queries to the product development teams

• Post-execution for trade processing, settlement, reconciliation, and reporting functions

• Identification, investigation and resolution of errors, discrepancies and queries promptly to ensure timely settlements

• Reply to queries from local regulators

Experience / Qualifications

• Bachelor’s degree or above

• 5+ years of relevant working experience running a team with a strong technical and operational background

• Prior experience in blockchain/ Crypto Exchange/ Infrastructure/ Cloud (AWS or GCP) based environment is preferred

• Must be able to multitask, problem-solve and have great attention to detail

• Team orientated with ability to take ownership of the operations function and prioritise effectively

• Comfortable working with the Linux operating system and be able to view and interpret transaction/system logs

• Analytical and able to problem solve logically

• Excellent written and verbal communication skills to handle multi-party, complex issues spanning technical and business domains

Bullish is proud to be an equal opportunity employer. We are fast evolving and striving towards being a globally-diverse community. With integrity at our core, our success is driven by a talented team of individuals and the different perspectives they are encouraged to bring to work every day.