Lead Design Program Manager - Global Banking

Job Description
Join our Experience Design (XD) team within the Commercial and Investment Bank (CIB) as a Lead Design Program Manager, where your expertise will drive impactful user experiences and business outcomes.
As a Lead Design Program Manager in the XD organization, you will play a pivotal role in enabling our multi-disciplinary teams to shape and deliver the user experience of our products and services. You will be a strategic partner to the Head of Design, focusing on operational effectiveness, driving alignment to business goals, and enabling continuous improvements. Collaborate across design, product, and technology partners to translate design deliverables into measurable business outcomes, ultimately enhancing our clients' experience of the CIB's products and services.
Job Responsibilities

• Organize programs and portfolios with rigor and efficiency, aligning investment, resources, and deliverables with priority business initiatives.
• Create, own, and execute the Design Operating Model, including documentation for design processes, guidelines, and best practices.
• Build trusted partnerships to understand needs and priorities, utilizing data-driven insights to define opportunities and drive value.
• Deliver effective leadership and partner reporting, including updates on resource utilization and forecasts.
• Facilitate communication and collaboration across distributed design and partner teams, leveraging insights to drive efficiencies.
• Lead improvements in agile ways of working, driving continuous process improvements and providing guidance to teams.
• Assess risk controls and procedures, facilitating optimal escalation and resolution.
• Oversee projects, track progress, manage timelines, budgets, and resource allocation.
• Research and recommend new tools and technologies to enhance the design process.
• Organize retrospectives and workshops to gather insights and action improvements.

Required Qualifications, Capabilities, and Skills

• Experience creating and implementing effective operating models for business efficiency.
• Ability to communicate effectively with senior leadership, elevating UX as a business driver.
• Experience in Design Program Management, UX Design, Design Operations, or Product Delivery.
• Experience navigating complex matrix organizations and influencing at all levels.
• Knowledge of product design processes, design systems, tools (Figma, Jira, Confluence), and agile methods.
• Growth mindset with enthusiasm for scaling design delivery and enabling data-driven decision-making.

Preferred Qualifications, Capabilities, and Skills

• Professional qualification in Lean Project Management, Agile/Scrum Certification, or Product Management.
• Knowledge of design and product development processes, service design principles, research methods, and systems thinking.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.