Lead, Coaching Development

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Lead, Coaching Development, you leverage our vast ecosystem of Pro data and direct feedback to craft transformative coaching experiences. You play a pivotal role in shaping the business education journey for thousands of service professionals. With a deep understanding of what drives growth and success, you analyze data, engage directly with our Pros to uncover their evolving needs, and translate these insights into scalable, high-impact coaching content.

You operate as a strategic content architect—designing and iterating training modules, facilitating live sessions, and enabling other coaches to deliver with confidence. Everything you build and facilitate contributes directly to our Pros' ability to grow stronger businesses and better lives.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day: 

• Analyze behavioral and performance data from multiple internal sources to identify patterns and opportunities for coaching content
• Conduct in-depth interviews with service professionals (our Pros) to understand business challenges and gather first-hand insights
• Design and build results-oriented content for the Business Coaching program, including webinars, workshops, and playbooks
• Facilitate live and virtual coaching sessions to guide Pros through business challenges and growth strategies
• Test new curriculum in live cohorts and gather feedback to continuously iterate and improve
• Certify and mentor Advisors on how to effectively deliver newly developed coaching content
• Collaborate with cross-functional stakeholders to ensure coaching aligns with product features and company initiatives
• Stay current on industry trends and continuously integrate best practices into curriculum design
• Ensure Pro-facing materials are digestible, actionable, and drive measurable impact
• Maintain a strong feedback loop with Pros and advisors to refine coaching experiences
  

Qualifications

• 4+ years of experience in curriculum development, coaching, or a customer-facing business education role
• Demonstrated ability to simplify complex business topics into accessible learning experiences
• Strong analytical skills with proficiency in tools such as Google Sheets, Confluence, and Zoom
• Experience facilitating group training or educational sessions, preferably virtually
• Background in home service industry or working with service-based small businesses is a plus
• Bachelor’s degree or equivalent work experience required
  

What will help you succeed in this role

• Entrepreneurial mindset with a relentless focus on problem-solving and value creation
• Outstanding communication and collaboration skills across diverse stakeholders
• High attention to detail and strong organizational habits
• Passion for empowering small businesses and seeing them succeed
• Curiosity, adaptability, and willingness to continuously learn and improve

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $67,000-$79,000 plus variable for $73,700-$86,900 OTE.The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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