Lead Business Process Consultant

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Identify, facilitate and lead enterprise wide, complex process improvement programs focused in claims, utilizing LEAN/Six Sigma methodologies to design and improve processes that deliver business strategies and performance objectives.

• Identify, develop, and execute process improvement programs utilizing continuous improvement principles and LEAN/Six Sigma methodologies
• Leads large scale, cross-functional initiatives that are intended to drive performance improvement, claims optimization, and enhance internal/external customer experience
• Performs detailed analysis of data, workflows, policies, procedures, organization of staff, skills and offer potential solutions to existing process opportunities
• Collaborate with other business units as needed for facilitation, analysis, process mapping, brain-storming, and project management issues
• Prioritize and lead complex process improvement programs across the enterprise in support of all departments and functional areas
• Drive process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objectives are met
• Negotiate with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and project status
• Create KPI (key performance indicator) dashboards enabling process performance monitoring.
• Collaborate with business customers to monitor process performance as improvements are implemented ensuring return on investment is realized
• Identify, communicate, and correct gaps in process performance and provide guidance to address these gaps
• Evaluate completed process improvement projects to identify and implement best practices and lessons learned
• Consult with senior leadership and provide analysis and advice on a variety of performance and process related topics
• Research and implement industry organizational change management best practices

Education/Experience: Bachelor's degree in related field or equivalent experience. MBA or MHA preferred. Healthcare industry experience required. 7+ years of LEAN, Six Sigma or related process improvement experience, preferably in the healthcare industry. Previous working knowledge of process mapping and design, statistical applications and project management software.
License/Certification:
LEAN/Six Sigma Green Belt or greater certification preferred.

This position is 100% remote with preferred location of California.

Pay Range: $103,500.00 - $191,600.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act