We Power the Magic!" That's our motto at Disney Experiences. Our team builds extraordinary immersive digital experiences for the Company's world-class vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
What You'll Do
The team at U.S. Parks Tech & Digital (Walt Disney World & Disneyland) is seeking an experienced Lead Business Analyst to join the US Parks team of program, portfolio, and project managers. The ideal candidate will be responsible for two major workstreams:
Process Improvement:
- Analyze business processes, gather requirements, document requirements using techniques such as workshop facilitation, document analysis, onsite walkthroughs, use case creation, scenario modeling, and task/workflow analysis.
- Collaborate with internal and external stakeholders to understand program needs, strategic direction, and ensure initiative delivery.
- Drive US Parks-wide change across the Technology & Digital organization to achieve strategic goals.
- Engage and persuade peers and leaders to adopt new ideas and initiatives.
Program Management:
- Collect, clean, and evaluate large datasets to identify trends, patterns, and insights to enable informed decision-making and strategic planning. Leverage modeling techniques to support running hypothesis, optimize analysis and forecast trends.
- Partner with cross-functional internal teams and external stakeholders to define initiative scope, goals, KPIs, outcomes, and deliverables.
- Monitor and communicate project status, issues, and risks to stakeholders, management, and the community of practice.
- Provide strategic input on portfolio, project, and program management best practices and monitor industry trends.
- Ensure the benefits, impact, and release of all changes are tracked, managed, and communicated to relevant stakeholders.
- Provide subject matter expertise on business unit processes and systems.
Required Qualifications & Skills
- Minimum of 7+ years of experience as a Program / Business Analyst
- Ability to manage multiple projects and priorities simultaneously.
- Strong leadership and time management skills.
- Excellent analytical and problem-solving abilities.
- Experience with change management principles.
- Understanding of software development tools such as JIRA, Confluence, etc.
- Familiarity big data / visualization tools such as PowerBI, Tableau and the core concepts of relational data.
- Experience with business analysis tools and application development methodologies.
- Knowledge of project management principles and practices; Software Development lifecycle (SDLC)
Preferred Qualifications:
- Experience with Agile methodologies.
Required Education
Bachelor's degree in Technology, Business, Finance, Industrial Engineering or related field.
#DISNEYTECH
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What the Team is Saying
What We Do
Innovation is in the DNA of The Walt Disney Company. We not only embrace it, we translate it into experiences you can see and feel. From our groundbreaking work in advanced audio-animatronic robots featured in the Disney theme parks, to streaming services that are redefining entertainment, to inventing tools to create new worlds in our films — The Walt Disney Company has spent nearly 100 years immersing audiences in new and stunning experiences using groundbreaking technology. When next generation technology meets talented people ready to tackle challenges still to be imagined, anything can happen.
Why Work With Us
Every technologist at Disney is essential to helping us create unforgettable experiences and innovative products. Our teams constantly spearhead innovation by incubating cutting-edge ideas into production-ready solutions. At Disney, you’ll make an impact you can see and feel with a team that both supports and challenges your thinking.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
