LCL Subject Matter Expert

At Maersk, we have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. Besides focusing on creating value for our customers and the business, a key priority for us is to drive personal and professional development for our people to prepare for further career progression. We value the diversity of our talent and will always strive to recruit the best person for the job.

We are currently looking for a LCL - Subject matter Expert for our TbM Operations Continuous Improvement team.

Opportunity

The position as Subject Matter Expert offers an opportunity to support the LCL operations organization with knowledge, guidance, and expertise. The scope of this role includes support to area operations TbM on the customer onboarding journey to the features and channels of our self-service tools as well as integration of new business to ensure a successful introduction into our company. There will be an expectation to drive process standardization, customer effort reduction and Operations KPI improvements in our area. Furthermore, there will be a scope of training and capability building of our LCL operations colleagues, along with ongoing cooperation for system and process related deployments.

We offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

• Support LCL operations teams with training and capability building across our LCL systems and processes.
• Support the area Operations TbM team with performance management and quality measurements.
• Act as local anchor for LCL related deployments.
• Feed relevant stakeholders with requirements and feedback based on area needs.
• Analyze and identify areas of improvement and drive/support the needed changes in process/solutions.

Accountabilities

• Improvements in customer experience and internal efficiencies incl. operational KPI improvement and finops support.
• Capability building of LCL operations teams and local process execution capabilities
• Rolling out global and local initiatives for LCL operations agents

We are looking for

• Experience of at least 3 years in Logistics or Supply Chain Management.
• Excellent understanding and focus on customer centricity and operational efficiency
• Experience of working with improving processes.
• Experience in project management along with improvement tools such as Lean, 5S, Gemba etc. is preferred but not necessary.
• Fluent in English both written and verbal communication. We expect you can speak at mothertoungue level at least one language among Greek, Slovenian, Croatian, Hungarian, Czech
• Strong influencing skills and strong capabilities to articulate a message and promote same.
• Result driven combined with the ability to achieve results through people.
• Initiative-taking mind-set
• Good Stakeholder management skills

Job location: This position can be based in any of these countries: Greece, Slovenia, Croatia, Hungary, Czech Republic

We look forward to your application!

#Li-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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