Endava

L2 Support Engineer

Posted 10 Days Ago

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Bogotá, Distrito Capital

Entry level

Software • Consulting

The Role

The L2 Support Engineer will manage the lifecycle of software applications including deployment, monitoring, and optimization. Responsibilities include triaging requests in the Service Management tool, evaluating business processes, performing requirements analysis, and ensuring client satisfaction through testing and effective documentation.

Summary Generated by Built In

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.

As an AM Engineer at Endava you will work with our teams to support our client operations.

Responsibilities:

Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
Perform requirements analysis.
Document and communicate the results of your efforts.
Work closely with clients, technicians, and managerial staff.
Ensure solutions meet business needs and requirements.
Perform user acceptance testing.

Qualifications

We are seeking candidates with advanced English proficiency and the following technical knowledge requirements:

Basic scripting skills: Proficiency in PowerShell, HTML, C#, BASH.
CI/CD experience: Familiarity with GitHub, TeamCity, and Octopus Deploy.
Runbook management: Experience in handling runbooks for Windows Server maintenance.
Network protocols: Knowledge of DNS, DHCP, HTTP, and HTTPS.
Firewalls and security devices: Experience with firewall appliances and security measures.
Infrastructure troubleshooting: Skills in troubleshooting switches and overall infrastructure.
Ticket management: Proficiency in Jira and ServiceNow for effective ticket management.

Also base operations support experience like:

Experience working with customers.
Experience with SQL or MS Excel for data processing or reporting.
High knowledge of English and Portuguese languages (>70% Level).
Knowledge in SQL and relational databases.
Capable of identifying trends and using statistics to interpret data.
Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
Curiosity and business acumen.
Self-starter and driven.
Very good analytical thinking focused on details.
Organized, methodical, and structured approach to work with attention to details.
Strong written and verbal communication skills.

Nice to have:

Windows or Linux administration.
Previous experience in analyst positions.
Some technical skills and understanding of the software development lifecycle.
Understanding of developing languages such as VBA, C++, Python, Java.
Design/architect skills: Ability to define and design CM standards for the technology.
Experience of working with IT customer service, support operation, and project management.
Knowledge of SLA structure.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
Health: Global internal wellbeing programme, access to wellbeing apps;
Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

In compliance with the Law 1581 of 2012, Endava S.A.S. / Endava Colombia S.A.S, identified with NIT. Nº 900.955.679-3 / N° 900.594.521-9 , with an address at Street 96 No. 10 – 38, floor 7th in the city of Bogotá and Career 48 No. 18A – 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs:

Keep in mind that once you decide to participate in ENDAVA COLOMBIA's recruitment processes, the physical delivery or sending via e-mail your resume implies the express acceptance, through conclusive behavior, of authorizing ENDAVA to process your data with the purpose to participate in the recruitment processes in the Organization. In particular, the personal data provided shall be part of our "Talent Bank" for a maximum term of two (2) years, which shall be stored on servers located outside the country and may be processed for the purpose of; verifying compliance with the requirements to participate in the Organization's current and/or future recruitment processes; execute interviews and in general, send notifications related to the recruitment processes. In case your resume is not pre-selected, it shall be permanently deleted. ENDAVA guarantees that the personal data obtained shall be used only for the announced purposes and shall be kept for the time required by law.

You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally, in some applicable cases, modify and revoke the consent given and/or request the deletion of your personal information.

For any additional information related to the processing of your personal data, our Personal Information Processing Policy, and/or exercising of your right to the habeas data, you can contact us through the service channel provided by ENDAVA: [email protected].