Serve as Level 1 Customer Support, troubleshooting and resolving product issues. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
Essential Duties and Responsibilities:
•Provide technical (Help Desk) support to learning software users.
•Advise and help in implementation of software during pre/post deployment.
•Develop and support methods and procedures for synchronous technology adoption into curriculum (video conferencing, Voice over IP, Chat).
•Communicative (able to carry a professional conversation, provides a direct understandable response that is non complex).
•1-2 years’ experience in education related field.
•Demonstrated successful project management skills.
•Programming certifications, experience, or related course work.
•Expertise in setting up and supporting synchronous communication including voice, video, and chat.
•Expertise in supporting technology, experience supporting learning management systems.
•Experience with web conferencing technology.
CA salary: up to $34.61
#LI_Hybrid
What We Do
Foxit is a leading software provider of fast, affordable and secure PDF solutions. Businesses and consumers increase productivity by using Foxit's cost effective products to securely work with PDF documents and forms. Foxit is the #1 pre-installed PDF software, shipped on one-third of all new Windows PCs, including those from HP®, Acer, and ASUS®.
Foxit's Software Development Kits (SDKs) help developers reduce costs and improve time to market by easily integrating industry leading PDF technology into application workflows. This technology shares the same underlying technology that powers Google's open-source PDFium project.
Winner of numerous awards, Foxit has over 650 million users and has sold to over 425,000 customers, ranging from SMBs to global enterprises, located in more than 200 countries. Since Foxit products are ISO 32000-1/PDF 1.7 standard compliant, they are compatible with your existing PDF documents and forms.
Foxit's Mission
Enabling people to create, collaborate, share, and use documents on any device.
Foxit's Vision
Foxit on every device.
To learn more about Foxit :
- Official Website: https://www.foxit.com
- Facebook: https://www.facebook.com/foxitsoftware
- Twitter: https://twitter.com/foxitsoftware
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