Knowledge Management Coordinator

PURPOSE OF THE ROLE 

Knowledge is the lifeblood of the MS Amlin Insurance organisation. We consider knowledge and a culture of jointly building on a base of knowledge as one of our key differentiators in the market and a vital asset for our employees.  

In recent times we have already seen numerous (decentralized) efforts dedicated to improving knowledge sharing between certain teams. We are now looking to bring together and align on these initiatives, to develop a more deliberate and centralized approach. 

Therefore, we have created a dedicated role for the management and promotion of knowledge within our organisation - The Knowledge Management Coordinator. He/she will be the central coordinator in the management of our internal knowledge and our internal knowledge management system (KMS) and be an important ambassador for our philosophy of differentiating ourselves through our knowledge culture. In essence, the Knowledge Management Coordinator will play a key role from a behavioural-, process- and content perspective in building a knowledge-driven culture and organisation.  

This role will formally be placed within our Operations team, with a dotted line to the Strategy department. For this role you will be closely working together with many stakeholders, such as internal business leaders, IT and our ‘Learning & Development’ department within HR. 

KEY RESPONSIBILITIES 

• Help define and implement a strategy that focusses on establishing of a knowledge sharing culture and on improving knowledge management throughout our organization 

• Managing the change towards this knowledge sharing culture, and managing the resistance that such a change can bring – including stakeholder management on different levels 

• Mobilising and inspiring colleagues to use the KMS and share knowledge actively with each other, e.g. providing dashboards to team leads and gamifying the KMS to incentivize usage 

• Managing and improving the KMS – developing its features, its structure and user-friendliness and reporting on its usage, comparable to a Product Owner  

• Ensuring consistent quality, structure and accuracy of materials uploaded to the KMS 

OTHER RESPONSIBILITIES 

• Facilitating broader information management efforts such as creating file storage guidelines, the implementation of cloud storage solutions, and coordinating MS Office/Teams trainings 

• Supporting group-wide knowledge sharing and collaboration efforts 

DUTIES WILL INCLUDE 

• Developing methods to mobilise and inspire colleagues to become more knowledge driven and to incentivize the usage of the KMS 

• Liaising with our business teams to continuously keep the contents of the system up to date, to improve structure and quality, and to maintain effective file architecture 

• Identifying knowledge management challenges and developing innovative solutions to address them  

• Providing training and advice to users and help users with questions regarding the KMS, working closely together with the ‘Learning & Development’ department within HR 

• Defining requirements for the continuous development of the KMS, as well as coordinating the troubleshooting of technical issues 

• Analysing existing processes and developing process improvements to gain efficiencies in operations and improve workflows regarding knowledge management 

• Providing relevant coaching, training and support to foster the knowledge management culture. This includes overseeing and coordinating the current network of knowledge champions 

• Generating KPIs on usage of the system and running reports to measure effectiveness and monitor the quality of knowledge shared on the KMS 

PROFILE AND REQUIRED SKILLS 

• Fluency in English and adequate knowledge of French and Dutch are required, knowledge of German would be an advantage 

• Ability to work collaboratively as part of a cross-functional team between HR, Strategy, Operations and our different business units  

• A real change agent, being able to bring colleagues across and mobilise them in a positive way 

• Strategic and result-oriented skills, and the ability to put strategy into well-defined and executable action plans 

• Strong understanding of knowledge management software and platforms, taxonomies, and metadata management 

• Demonstrated affinity and expertise with Microsoft365 file storage architecture (i.e. OneDrive, Teams and SharePoint) 

• Strong interpersonal and cultural awareness skills, and the ability to develop productive relationships across a wide range of stakeholders in a diverse, international environment 

• Strong orientation towards continuous improvement in user experience or customer service 

• Highly organized and excellent administrative skills 

• Familiarity with, and interest in, insurance or a different regulated sector would be an advantage 

• Familiarity with AI-tooling would be an advantage 

LOCATION 

• As we are an international company, this can be either in Belgium (Brussels), France (Paris) or The Netherlands (Amstelveen) 

Disclaimer: We are aware that the competencies as described above span a broad spectrum. Therefore, we want to encourage solicitors to still reply on this posting, even if they do not adhere to all mentioned competencies but rather a good portion of them.