Company Description
Life at Grab
Grab is Southeast Asia's leading superapp. From getting your favorited meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
1. Daily Operations Management
- The Position will report to Head
- Oversee daily KYC operations, ensuring that the KYC Service Level Agreement (SLA) is tracked and monitored effectively.
- Ensure all team members follow Standard Operating Procedures (SOPs).
2. Team Coordination
- Ensure that daily productivity and data quality targets are met by all team members
- Identify operational issues and escalate them to the manager or relevant unit as necessary
3. Collaboration and Documentation
- Collaborate with other units to facilitate KYC operational guidelines for team use
- Work with other units to develop guidelines related to user challenges during the KYC process
4. Process Improvement
- Initiate new strategies to enhance the efficiency of KYC operations
5. Data Confidentiality
- Maintain the confidentiality of customer data at all times
Qualifications
What Essential Skill you will Need:
- Bachelor's degree with experience in KYC min 4 years
- Proven experience in managing KYC operations
- Experience with KYC processes and regulatory requirements
- Excellent problem-solving skills and the ability to escalate issues appropriately
- Ability to work collaboratively with different units to improve operational guidelines
- Strong leadership skills to ensure team adherence to SOPs and achievement of productivity targets
- Commitment to maintaining data confidentiality
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
What we stand for at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
What We Do
Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone.
At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs:
Heart
We work together as OneGrab to serve communities in Southeast Asia
Hunger
We work to understand ground truths and drive improvements, big and small
Honour
We keep our word and steward our resources wisely to build and sustain trust
Humility
We are a constant work-in-progress, and we never stop learning to get better
