Company Description
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
RESPONSIBILITIES:
- Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
- Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
- Assist the Studio Management in daily studio tasks and projects
- Share knowledge and best practices with staff
- Maintain keys to the studio and exert proper care and control over them
- Responsible for the opening and/or closing of the studio
- Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Provide high level customer service and hospitality to clients
- Be on-duty hospitality champion
- Assign tasks to part timers, when necessary
- Manage retail area and visuals to ensure an optimal selling space
- Responsible for additional manager system duties (i.e. returns, etc)
- Assist Management team with additional responsibilities, as needed
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Qualifications
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must have the flexibility to work a non-traditional schedule
PHYSICAL REQUIREMENTS:
- Must be able to work in a fast paced environment
- Must be able to kneel, bend, reach, climb and stand for long durations of time
- Must be able to lift/carry a maximum of 30lbs
Additional Information
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AS A MEMBER OF THE SOULCYCLE TEAM YOU WILL RECEIVE:
- We offer competitive salary, benefits, and industry leading commission opportunities for employees
- Ride for free, bring a guest on us
- 30- 50% discounts on all SoulCycle retail
$Pay Transparency - $16.78 Hourly
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
SoulCycle is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our studios or our website at https://www.soul-cycle.com/careers/
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
What We Do
Equinox Group is a high growth collective of the world’s most influential, experiential, and differentiated lifestyle brands that includes Equinox Fitness Clubs, Blink Fitness, Pure Yoga, SoulCycle, Equinox Hotels and Equinox Media.
Equinox was built on the notion that fitness can empower a life well-lived and foster a strong community of high-performance individuals. Throughout its 30-year history, Equinox continues to lead and disrupt the category it singularly defined, operating over 100 full-service fitness clubs globally across major U.S. cities including New York, Los Angeles, Miami and San Francisco as well as London, Toronto and Vancouver, each featuring bespoke design in an unparalleled luxury environment.
Grounded in the core tenets of Movement, Nutrition and Regeneration and backed by a Health Advisory Board of industry-leading experts across these disciplines, Equinox provides a holistic lifestyle experience for its members with best-in-class offerings inclusive of signature Group Fitness classes, Personal Training, Pilates, Spa, apparel at The Shop, travel, and more.
In everything we do, we create the possibility for people to maximize the potential within themselves. We sweat the details. Our highly collaborative teams sweat the details to help each other deliver the Equinox experience that enables our members to achieve results.
At Equinox, we are looking for people who match our experience: to go further and want more. We aren’t just a company; we are a community vested in each other’s success. If you are a high performing individual who is passionate about winning and inspiring others, then we are excited to discuss career opportunities with you. Discover how you can dream big, work hard, and find your success with us.
To learn more please visit, https://careers.equinox.com
