YouGov are looking for a talented Key Account Manager. You will be at the forefront of our most critical client relationships, blending strategic insight with exceptional client service to drive both satisfaction and growth. You will oversee a select portfolio of key accounts, ensuring that our solutions align seamlessly with clients’ business objectives.
With a keen commercial vision and expertise in market research, you will not only manage these relationships but also lead and inspire junior Account Managers to deliver unparalleled results. Your leadership will be instrumental in cultivating a high-performance team culture, where client success is the core focus.
Key Responsibilities:
- Client Relationship Management: Establish and nurture deep, long-lasting relationships with key accounts, positioning yourself as a strategic partner and trusted advisor. Understand clients’ business challenges, anticipate their needs, and deliver solutions that drive value and innovation.
- Strategic Account Planning: Develop and execute tailored account plans that align with each client’s business strategy. Identify and capitalize on opportunities for growth, ensuring that our services continuously meet and exceed client expectations.
- Team Leadership: Lead, mentor, and develop a small team of junior Account Managers, fostering a culture of excellence, collaboration, and client-centricity. Set clear goals, provide regular feedback, and ensure that the team is equipped with the skills and knowledge necessary to deliver exceptional service.
- Commercial Growth: Drive revenue growth within your portfolio by identifying and pursuing new business opportunities. Leverage your commercial acumen to expand the scope of our services, deepen client engagements, and maximize account profitability.
- Client Advocacy: Represent the voice of the client within the organization, ensuring that their needs and priorities are understood and met by all relevant teams. Advocate for client-centric solutions that enhance client satisfaction and deliver tangible business outcomes.
- Performance Monitoring: Regularly monitor and analyze account performance, using key metrics to assess client satisfaction and service effectiveness. Provide actionable insights to both the client and internal teams, driving continuous improvement and innovation.
- Reporting and Communication: Maintain clear, proactive communication with clients, providing regular updates on project progress, market insights, and strategic recommendations. Ensure that all client-facing deliverables are timely, accurate, and aligned with their strategic objectives.
- Cross-Functional Collaboration: Work closely with internal research, analytics, and operations teams to ensure seamless project execution and delivery. Facilitate collaboration between your team and other departments to deliver integrated solutions that meet client needs.
Qualifications:
- Experience: Minimum of 10 years of experience with a market research institute or related industry. Specifically in key account management, client services, or a similar role. Proven experience in managing high-value client relationships with success.
- Leadership Skills: Demonstrated ability to lead and develop a small team of Account Managers. Strong coaching, mentoring, and team-building skills, with a focus on fostering a positive, high-performance team environment.
- Commercial Acumen: Deep understanding of market research methodologies and the ability to translate insights into actionable business strategies. Proven track record of driving revenue growth and expanding client portfolios.
- Client-Centric Mindset: A strong passion for delivering top-quality client service, with a genuine interest in understanding and solving client challenges. Ability to build trust and maintain long-term client relationships.
- Communication: Excellent verbal and written communication skills, with the ability to present complex information in a clear, concise, and compelling manner. Strong negotiation and conflict-resolution abilities.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment. Flexible and responsive to changing client needs and market conditions.
- Education: Bachelor’s degree in business, Marketing, or a related field. A Master’s degree or relevant certifications are a plus.
- Languages: Spanish native level, English proficiency level. Other Spanish languages and/or Portuguese are a plus.
- Location: Madrid offices
Join our team and shape the future of our client partnerships. If you are a strategic thinker with a passion for market research, a proven leader in account management, and have a commitment to delivering top-tier client service, we want to hear from you.
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
What We Do
YouGov is an international online research data and analytics technology group. Our mission is to offer unparalleled insight into what the world thinks.
With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks.
At the core of our platform is an ever-growing source of connected consumer intelligence that has developed daily over our 20 years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 26+ million registered panel members in over 55 markets to deliver accurate, actionable consumer insights.
Our innovative solutions help the world’s most recognised brands, media owners and agencies to explore, plan, activate and track better marketing activities:
Explore
Actionable answers from your audience - from syndicated data and in-depth custom research to quick surveys and polls.
Plan
Unlock the most complete view of your audience, with over a million profiling points.
Activate
Supercharge campaigns with precision targeting and unmissable advertising.
Track
Continuously monitor what the world thinks about brands, campaigns and your competition, with daily updates.
As innovators and pioneers of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and we are the most quoted market research source in the world (Meltwater 2022).
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