Key Account Manager

Job Scope:

Highly motivated Senior Account Manager required to manage, maintain, and grow existing relationships with FLS's top customer segments, ensuring customer satisfaction and profitable growth for FLS.  The Senior Account Manager is our primary point of contact for multiple customer accounts in a nominated geographic region, selling all Service Business Line offerings (parts, consumables, service, digital, upgrades & rebuilds, and technical solutions) across multiple customer mine sites.

This role focuses on developing strong relationships with key customer stakeholders, understanding their specific needs, and developing & implementing sales strategies to increase market share. Based close to the customer, the Senior Account Manager will spend a significant portion of their time at Sites.

Your responsibilities:

• Relationship Management: Establish and maintain strong, long-term relationships with key decision-makers and stakeholders at the nominated account & sites (site-based teams, including maintenance planning, procurement, and forecasting teams). Act as the primary point of contact for all Service Business Line sales-related activities at the site, including all aspects of customer management (coordination & responsiveness of quotes & orders; communications with the customer; resolution of customer disputes, provision of technical information, etc).

• Customer Needs Assessment: Develop intensive knowledge of the customer site operations, short and long-term business goals, and challenges. Obtain knowledge of the next 1-3 years of customer mining operations and demands at a site-by-site basis and work with the Customer to plan the next 90 – 180-day outlook to benefit both parties by aligning lead times, logistics, pricing, and availability of FLS Services. 

• Proposal Development & Close Deals: Prepare and deliver high-quality proposals, RFP responses, and presentations. Ensure all materials are compelling, accurate, and reflective of the company's value proposition. Drive the sales process from initial contact to finalizing order intake & close out of forward purchasing agreements (where applicable).

• Sales Performance Monitoring: Track and report on sales performance, including pipeline development, revenue growth, and customer satisfaction. Regularly update the CRM system with specific account plans that contain accurate and detailed information on prospects and activities & inform the Region Lead and other relevant internal stakeholders. Manage financials within the assigned account, including setting and delivering against budget to develop maximum potential profitable volume for the full range of the company’s products. Participate in the development and implementation of strategies, regional sales plans, budgets, and sales activities for the assigned Customer Sites to achieve short and long-term sales goals.

• Issue Resolution: Address any issues or concerns raised by the customer promptly and effectively. Coordinate with internal teams to ensure timely resolution and maintain high levels of customer satisfaction.

What you bring:

• Relevant bachelor’s degree (Sales, Marketing, or Business Management) or the equivalent knowledge acquired from significant professional engagement in the Resources Industry.

• Experience in managing a geographic sales region / organizational department preferably within the mining/mining services industry

• Exposure or knowledge of mining or mineral processing operations and equipment and where the FLSmidth products fit is highly regarded.

• A broad range of technical abilities and understanding of mining and construction industry capital, consumable, and service products.

• Has a sales background with demonstrable customer-relationship building and selling/marketing skills and techniques with proven negotiation and influencing skills and strong customer service skills – both external and internal.

• Good oral, written, and interpersonal communication skills to work with customers, internal stakeholders, and other personnel daily.

• Highly developed prioritizing, multitasking, and time management skills.

• Ability to work well in a team and autonomously.

• Proactive and adaptable with a positive attitude and a willingness to support other members of the APAC Region Service & Sales team & the broader matrix organization.

• Proficient in CRM software and Microsoft Office Suite

What we offer: 

• Competitive remuneration package on offer. 

• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. 

• Since 1882, FLSmidth has operated successfully within a global environment. 

• Development and training within a respected global OEM company. 

• Access to salary packaging options to allow you to maximize your after-tax income. 

• Employee Assistance Program for employees and immediate family. 

• Purchased annual leave options. 

• Paid Parental Leave

• Access to a recognition and benefits platform. 

• Involvement with community and charity initiatives. 

• Annual flu vaccination