CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Key Account Manager at CHEP is developing trust relationship with portfolio of national and international customers with primary focus on delivering best class customer care and expanding our market share.
Your responsibility:
- Identify potential opportunities for business expansion and strengthen the relationships with existing customers,
- Proactive analysis of internal KPIS to ensure quality of provided service and avoiding potential risk of pallet loss,
- Manage activities to meet budget targets,
- Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics,
- Prepare and present regular KPIs reports for your customers,
- Acquire a thorough understanding of key customer needs and requirements to be able to provide tailored supply chain solution,
- Resolve any problems faced by customers and deal with complaints to maintain trust,
- Regular invoice check and reconciliation, if necessary.
Our Requirements:
- High school diploma or University degree,
- Proven experience in key account management (experience in FMCG or retail is advantage),
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels,
- Excellent organizational skills,
- The ability to handle multiple client accounts,
- Excellent communication, presentation and negotiation skills,
- Ability to prioritize and meet critical deadlines,
- Ability to use MS Office effectively,
- Knowledge of the local market players within manufacturing and retail sectors is advantage,
- Knowledge of current local supply chain solutions and providers would be taken as advantage,
- Languages: fluent German and English are a must, French and/or Italian are a nice to have.
What we offer:
- Flexible Hybrid Working model,
- Workation options,
- Competitive remuneration package incl. annual bonus based on company & personal performance,
- Company car,
- Attractive Brambles share programme,
- 3 days per annum to use for volunteering projects,
- Other local benefits.
Remote TypeFully RemoteSkills to succeed in the roleAccount Management, Active Learning, Adaptability, Asset Management, Communication, Cross-Functional Work, Curiosity, Customer Retentions, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Partnership Development, Problem Solving, Process Improvements, Relationship Management, Revenue Growth, Solutions Development, Stakeholder Engagement, Strategic Planning, Value Propositions
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Top Skills
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com.
Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand.
With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
