Key Account Manager 🇧🇪 (French speaking)

🐼 Who we are

Alan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses.

Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience. From prevention to extra-fast reimbursement of health care, and overcome together, as easily as possible, health related issues. We go the extra-mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach. They are never alone with Alan.

We partner with 25,000 companies, with 500K members, and cumulate €350m+ and growing ARR. We operate in France 🇫🇷, Spain 🇪🇸 and Belgium 🇧🇪. The team is 580+ people, all over Europe.

🤘 How we do it ?

People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

- Members first. We put our members first, our team second, our shareholders third.

- Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.

- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.

- Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.

- Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas.

⭐️ The Key Account Management Team at Alan ⭐️

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2023 and 3 people in it today in Belgium. We are looking for several amazing people to help us take care of our growing customer base in Belgium. 

We move fast, with a lot of ownership, and are proud to tackle big problems!

⭐️ Your mission ⭐️

As a Key Account Manager, you will:

- Handle a portfolio of strategic accounts and flagships companies 

- Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

- Proactively identify potential signals of dissatisfaction and implement solutions to answer them

- Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

- Analyze and present consumption reports to customers through business reviews

- Identify and execute out-of-the-box initiatives to engage our existing customers

- Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points

- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

- Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

- Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

The role will initially be 100% focused on upselling a dedicated portfolio of customers, requiring a strong mix of sales and account management skills. Once this upsell campaign comes to an end you will gradually transition into a more traditional Key Account Management role

⭐ Your profile ⭐

✨ We are looking for passionate people who want to bring delight to their clients ! ✨

You'll be a great fit for this role if you have:

- At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels

- Excellent track record of over-performance

- Experience working with companies of more than 200 employees

- Fluency in French and English (Dutch fluency is a strong plus)

- Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency

- Excellent analytical and problem-solving skills, with the ability to create data-based reports

- Great active listening skills and exceptional follow-up abilities

- Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding

It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)

For this opportunity, we are aiming to hire within the C0-D level range.

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. 

Therefore, we offer:

- Fair rewards. Generous equity packages complement your base salary.

- Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.

- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

- Flexible vacation policy and flexible working hours. Organize your time as you wish.

- Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.

- Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners)

- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

- Parental leave. Extended parental leave for all new parents.

Important note: we hire people not roles. 

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖 Check out our About Alan and Career pages, as well as our Medium & blog for more info.