Key Account Implementation Manager

Posted 3 Days Ago
Hiring Remotely in United States
Remote
Junior
Software
The Role
The Key Account Implementation Manager assists strategic customers with upgrading from legacy software to a new platform. Responsibilities include personalized support during the transition, coordinating with internal teams, monitoring progress, addressing customer concerns, and ensuring satisfaction throughout the process.
Summary Generated by Built In

The Key Account Implementation Manager plays a critical role in supporting the upgrade of larger, strategic customers from our legacy software version to the new web-based platform. This position focuses on providing personalized, hands-on assistance to ensure a smooth transition, serving as a key resource for customers and internal teams throughout the upgrade process. 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Assist strategic customers in planning and executing their software upgrade. 
  • Collaborate with customers to understand their unique needs and tailor the upgrade process accordingly. 
  • Provide clear, consistent communication and guidance throughout the upgrade process. 
  • Coordinate with internal teams to facilitate data migration, system configuration, and user training. 
  • Monitor upgrade progress, identify potential roadblocks, and escalate issues as needed. 
  • Document and share insights and lessons learned from upgrade projects to improve processes. 
  • Deliver exceptional customer experiences by proactively addressing concerns and ensuring satisfaction. 

QUALIFICATIONS: 

  • EDUCATION: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
  • EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting

WHAT DO YOU NEED:

  • Experience in customer support, project coordination, or software implementation, preferably in a SaaS environment. 
  • Direct experience in the software/services solutions market, preferably within the real estate industry.
  • Strong problem-solving and communication skills with a customer-first mindset. 
  • Highly organized with an eye for detail and the ability to manage multiple projects simultaneously. 
  • Familiarity with software upgrades or migrations is a plus. 
  • Ability to work collaboratively across teams in a fast-paced setting. 

Top Skills

Computer Science
Information Technology
The Company
Las Vegas, NV
377 Employees
On-site Workplace
Year Founded: 1989

What We Do

At Lone Wolf Technologies, we believe making tech for real estate is about much more than just making the best tools. It’s about making them connect, all in one place—to make real estate simple.

Similar Jobs

Noyo Logo Noyo

Account Manager

Healthtech • Insurance • Software
Easy Apply
Remote
US
72 Employees
130K-165K Annually

Nasuni Logo Nasuni

Senior Director of Sales

Big Data • Cloud • Internet of Things • Productivity • Software • Business Intelligence • Infrastructure as a Service (IaaS)
Easy Apply
Remote
4 Locations
502 Employees

Forward Financing Logo Forward Financing

Account Executive II

Fintech • Financial Services
Remote
United States
467 Employees

Motive Logo Motive

Strategic Partnerships Lead

Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Easy Apply
Remote
United States
3600 Employees
170K-259K Annually

Similar Companies Hiring

Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees
HERE Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees
True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account