KAM, Omnicommerce [Contract Based]

Company Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know our Team
GrabFood Omnicommerce is a growing team responsible for growing Omnicommerce solutions in the market. We make an impact by making critical decisions to serve the lives of merchant partners and provide the best offers for our consumers. If this excites you, you should join our team!
Get to Know the Role

We are looking for a talented generalist to help us build strategic relationships with high-profile merchants and drive revenue. As a Key Account Management, you will be responsible for owning and growing our most important merchant relationships.We're looking for superstars who can operate independently, move fast, and get things done. We want people who love being challenged and are excited by the idea of joining our growing Merchant Organization and doing what it takes to win. If this sounds like you – read on!

The Day-to-Day Activities:
Acquisition Skills:
Identify, approach, and onboard high-potential merchants to expand our network and drive growth. Develop and implement strategies for effective merchant acquisition and retention.

The Day-to-Day Activities:
Acquisition Skills:
Identify, approach, and onboard high-potential merchants to expand our network and drive growth. Develop and implement strategies for effective merchant acquisition and retention.

Relationship Building:
Continuously engage our merchants, listen to their needs and feedback, and stay in close communication.

Marketing Campaign and Promotions Design:
Craft compelling campaigns by leveraging co-marketing partnerships with our partners to bring value to our customers and drive more value back to our partners.

Driving Growth and Higher ROI:
Ensure partners are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.

Ensuring Consistency and Quality:
Ensure partners maintain service and food quality consistency. Liaise with operations, customer service, and partners to resolve issues via email, phone, or in person.

Cross-Functional Relationships:
Work with our product, operations, and merchant acquisition teams to ensure merchants have the best possible experience.

Managing Team Performance:
You will likely work with a team from an early stage. It’s crucial to help build the team, tools, and processes needed to serve, retain, and grow our most important merchants.Continuously engage our merchants, listen to their needs and feedback, and stay in close communication.

Marketing Campaign and Promotions Design:
Craft compelling campaigns by leveraging co-marketing partnerships with our partners to bring value to our customers and drive more value back to our partners.

Driving Growth and Higher ROI:
Ensure partners are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.

Ensuring Consistency and Quality:
Ensure partners maintain service and food quality consistency. Liaise with operations, customer service, and partners to resolve issues via email, phone, or in person.

Cross-Functional Relationships:
Work with our product, operations, and merchant acquisition teams to ensure merchants have the best possible experience.

Managing Team Performance:
You will likely work with a team from an early stage. It’s crucial to help build the team, tools, and processes needed to serve, retain, and grow our most important merchants.

Qualifications

The Must-Haves:

• Minimum of 2 years experience in sales, business development, account management, or operations
• Experience in handling and dealing with partners (account management experience)
• An exceptional track record of driving revenue through partnerships
• Multi-tasking ability and able to work under pressure and in a constantly changing environment
• Proficiency in English is a plus
• Passion for the on-demand delivery space, and food delivery in particular
• Comfort in working with a laptop and internet
• Great communication and negotiation skills

Additional Information

Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.