Why ClearSource?
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.
ClearSource is looking for an exceptional IT Administrator to work with our IT professionals. If you are passionate, responsible for designing, managing, and troubleshooting the organization’s network infrastructure and other data communication systems and want to join a company with a fantastic work culture, then this opportunity is for you!
What you will do as a IT Administrator
- Provide remote service desk to all offices and users
- Serve as the first point of contact for customers seeking technical assistance over the phone or from ticketing system
- Perform first level troubleshooting on PC, OS and basic office applications
- Logs, analyzes, and rectifies issues reported to the IT service desk
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- status and other information needed
- Relay any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Contribute to updating Knowledge-Based & IT playbook
- Ensure issues are correctly routed to appropriate support groups if unresolved by helpdesk
- Basic User setup – Creation & Termination of AD User Accounts, Email, AD Group Membership etc.
- Configuration of new IT equipment (Laptops, Desktops and Mobile Devices)
- Create outstanding customer support experience by ensuring timely resolution, communicating promptly on progress and handling customers with a kind and professional attitude.
- Maintain IT equipment inventory
- Troubleshooting network communication issues, and end user network connectivity.
- Co-ordinate with other teams as needed and share technical skills or transfer knowledge.
- Maintain system-related documentation and procedures
- Send notification or advisory in the event of outages
What ClearSource Needs from You
- Bachelor’s degree in computer science, Information Technology, or related field
- At least two years of proven experience as an IT Administrator or similar role.
Proficiency in Windows, macOS, and Linux systems for troubleshooting and user support.
- Experience with setting up and configuring laptops, desktops, and mobile devices.
- Familiarity with IT equipment maintenance and inventory management.
- Basic understanding of network troubleshooting and resolving connectivity issues.
- Knowledge of IP configurations, DNS, DHCP, and VPN setup.
- Experience with user account management (creation, termination, modification).
- Experience using remote desktop tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Ability to diagnose and resolve common issues related to PCs, office applications, and software.
- Knowledge of basic network troubleshooting (e.g., checking cables, Wi-Fi settings, etc.).
- Knowledge of common office software such as Microsoft Office 365, email clients, and productivity tools.
- Ability to maintain and update system-related documentation and procedures (e.g., knowledge base, IT playbook).
- Strong verbal and written communication skills to interact with customers and internal teams effectively.
- Ability to explain technical concepts in a clear and simple manner to non-technical users.
- Strong analytical skills to determine the root cause of issues and suggest effective solutions.
- Ability to collaborate with other IT team members and departments to ensure timely resolution of technical issues.
- Willingness to provide remote support across different time zones if needed.
- Ability to log, track, and nalyze issues thoroughly to provide accurate resolutions and ensure service quality.
Top Skills
What We Do
ClearSource at its core is a customer experience company. We help our partners optimize the customer journey from initial acquisition to throughout the lifecycle of each customer. Our mission is to drive customer loyalty and engagement by creating an exceptional experience at every touchpoint. Our services include outsourced customer care, technology including artificial intelligence/machine learning, and consulting services.
