Company Description
AUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, wirkaufendeinauto.de and AUTO1.com we have exactly the right solution for private customers as well as our 60.000+ B2B partners – operating in more than 30 European countries.
Job Description
Your Responsibilities:
Directly reporting to the After-Sales Service Manager at Autohero France, your responsibilities will include:
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Handling incoming customer complaints (email and phone), performing an initial diagnosis to assess the urgency of the claim, and proposing appropriate solutions to customers according to our warranty conditions
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Ensuring the opening and follow-up of cases using our internal tools;
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Reviewing, negotiating, and approving quotes and services from garages;
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Upholding our brand image and ensuring customer satisfaction.
Qualifications
Your Profile :
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You are bilingual in French
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You are meticulous, organized, and possess writing skills;
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You have excellent customer relationship skills and negotiation abilities;
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You have an interest in the automotive trade / industry;
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Knowledges of mechanics/bodywork would be appreciated;
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You are comfortable with computer tools.
Additional Information
We offer a training and support program to give you all the keys to be at ease with your new tools and missions.
You will evolve in a stimulating, caring and dynamic work environment.
We are looking for a highly motivated person to join our team of 7 agents.
What We Do
AUTO1 Group is a multi-brand technology company that is building the best way to buy and sell cars. Our local European consumer brands, like wirkaufendeinauto.de, offer consumers the fastest and easiest way to sell their cars. Our merchant brand, AUTO1.com, is Europe's largest wholesale platform for car trading professionals. With our retail brand Autohero, we are using our technology, scale, and operational excellence to develop the best consumer experience for buying a car online. We operate in over 30 countries and achieved revenues of EUR 6.5 billion in 2022.
