This role can be fully remote. Our team is based in California and Washington.
Shipped resolves customer issues in real-time for brands. We are building the next generation retail customer service AI agent.
Our core team previously founded, built and scaled Touch of Modern, the leading men's e-commerce daily destination with 16m registered members, featuring 3,000+ brands across category from electronics, watches, housewares, art and accessories. We are a small, highly agile team that focuses on execution, experimentation and growth.
We are backed by 50+ world class investors including Bling Capital, Max Levchin, Pierre Omidyar and Ryan Hoover.
Overview:
We are seeking a highly motivated and detail-oriented Junior Operations Associate to join our team. This role will be supporting the Business Operations Manager in ensuring smooth operations within our organization, with a primary focus on client support and process optimization. The ideal candidate will have a strong analytical mindset, excellent communication skills, and a passion for delivering exceptional service to our clients.
What you’ll be doing:
- Evaluate client fit by conducting thorough analysis of potential clients to assess fit with our services and solutions. Collaborate with the sales team to gather necessary information and insights for evaluation.
- Provide support in the sales process by assisting the sales team in preparing presentations, demos, and other materials for client meetings, and participate in client meetings as needed to provide operational insights and support.
- Manage end-to-end client onboarding processes, from account setup to post-onboarding support. Serve as the main point of contact for clients, addressing inquiries, troubleshooting issues, and ensuring satisfaction. Proactively identify opportunities to enhance the client experience and foster long-term partnerships.
- Collaborate with teams to identify and implement enhancements in operational workflows. Propose and execute process improvements to streamline operations, reduce redundancies, and boost efficiency. Document updated procedures for consistent implementation and knowledge sharing.
What you bring to this role:
- Bachelor's degree in Business Administration, Operations Management, or related field.
- 1-2 years of experience in operations, client services, or a similar role.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Detail-oriented and organized, with the ability to manage multiple priorities effectively.
- Proficiency in Microsoft Office suite and experience with CRM systems preferred.
- Ability to work both independently and collaboratively in a fast-paced environment.
Top Skills
What We Do
Shipped AI provides the first vertically integrated AI Agent + Agent Resolution OS platform that scales alongside e-commerce customer service teams. We help by prioritizing human time when it matters most, aligning seamlessly with your brand voice, and providing robust resolution management controls.
Our unique capabilities:
- Enable human supervision of all AI responses and actions for 100% brand-safe AI deployment
- Prevent AI hallucinations with strict software controls, not LLM prompting
- Go beyond simple actions by supporting custom eligibilities and fully automated complex operational workflows
- Seamless resolution handling from tracking issues, delivery assistance and returns to order adjustments, courtesy credits, product recommendations and upsells
Leading brands like Touch of Modern, P.J. Salvage, Dolls Kill, and Good Light value Shipped AI for increasing agent productivity by 233% while accelerating average resolution time and reducing overall customer service costs.
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