The Role
The Junior IT Support Specialist is responsible for managing users and their corporate IT equipment, providing both in-person and remote support, troubleshooting issues, handling support tickets, and collaborating with other IT teams. The role involves installing and configuring hardware and software, tracking inventory, and recommending IT solutions that meet business needs.
Summary Generated by Built In
Key Responsibilities
- Administering users and their corporate IT equipment and associated software
- Providing support in-person and remotely
- Troubleshooting and resolving user issues
- Implementing user change requests
- Handling support tickets, logged by users, in a timely manner
- Identifying and tracking end user hardware and software needs
- Recommending IT solutions that meet business needs
- Performing advanced hardware and software installation, configuration and deployment
- Maintaining hardware/software inventories
- Collaborating with other IT Teams to troubleshoot and resolve technical issues
- Collaboration with external vendors
- Bachelor's degree in computer science, Information Technologies or a related field
- Good knowledge and hands-on experience with Microsoft’s technology:
- Windows 10/11, O365, Intune, Active Directory
- Good organisational skills and ability to prioritise tasks
- Basic knowledge of Windows servers, networking, and security
- Analytical and problem-solving skills
- Ease of learning new technologies
- Very good English skills (both spoken and written)
- Ability to communicate at all levels
Top Skills
Microsoft Active Directory
Microsoft Intune
Microsoft O365
Windows
The Company
What We Do
Starting in Central Europe in 1994 and growing to a global real-time digital and cash payments network with millions of touchpoints today, Euronet (NASDAQ: EEFT) now moves money in all the ways consumers and businesses depend upon. This includes money transfers, credit/debit processing, ATMs, point-of-sale services, branded payments, currency exchange and more. With products and services in more than 200 countries and territories provided through its own brand and branded business segments, Euronet and its financial technologies and networks make participation in the global economy easier, faster and more secure for everyone
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