Junior Infrastructure Analyst

Posted 6 Days Ago
Be an Early Applicant
Kraków, Małopolskie
Hybrid
1-3 Years Experience
Artificial Intelligence • Digital Media • Gaming • Machine Learning • News + Entertainment • Software
The Role
As a Junior Infrastructure Analyst, you will monitor and support Warner Bros. Discovery's Global Network and Infrastructure platforms. The role involves training and shadowing experienced analysts while familiarizing yourself with IT processes and tools, assisting with incident management, and providing Tier 1 support across multiple technical disciplines.
Summary Generated by Built In

Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Warner Bros. Discovery is a global fast-paced entertainment and media company, which continues to grow around the world, as well as across emerging platforms.
The Global Technology Operations Center (GTOC) department consists of several teams that work together with a one-team approach, as well as three locations (USA, UK, PL). We are the first point of contact, as well as owners of Major IT Incident Incidents. This means Analysts within GTOC teams are also responsible for initiating the Major IT Incident process and procedures, to support our Infrastructure. GTOC Teams: 1st Line Network/Infra, 2nd Line (Network/Infra/Cloud/Domain Mgmt), and Digital Platform Support Operations.
The Role
Reporting to an Operations Manager, this is an entry-level position in the GTOC where the individuals will be trained and mentored to provide monitoring and support WBD's Global Network and Infrastructure platforms. The role will initially familiarize with processes and tooling used in our Core IT environment. The Junior Analyst will be part of a training program where they will be mentored/shadowed by a Senior Analyst.
Highlights of the roles
The position is part of a unified technical operations team that will consist of members from multiple disciplines to form a team capable of providing monitoring and support to all WBD technical infrastructure and where relevant you will escalate to Tier 2/Tier 3 engineers across the globe. This exciting new role has the scope for you to learn and progress into more technical roles within the Technology & Operations teams.
Working as part of a team of Tier 1, Tier 2, and Tier 3 operators in our Krakow operations center, the role is responsible for monitoring and providing 1st line (Tier 1) support of WBD's network, infrastructure, and digital services across multiple offices and production centers globally.
This role operates on a hybrid model, meaning postholders are expected to work shifts, including weekends and night shifts, and come into the office three times a week to support the business 24x7x365.
Responsibilities

  • Training on various tools and systems used in Tier 1 to monitor our production Infrastructure & Network, platforms such as Service Now, PagerDuty, SolarWinds, etc.
  • Familiarize yourself with different stakeholder functions supported by Tier 1 across the WBD's portfolio.
  • Assist Infrastructure Analysts with outage vetting and escalating to our Tier 1 and senior engineers.
  • Assist with writing outage notifications, raising and managing tickets in ServiceNow, following WBD's Incident Management process.


Qualifications

  • Previous experience working in IT is preferred.
  • Working knowledge of MS Word, Excel, or similar computer software systems.
  • Excellent interpersonal skills.
  • Flexibility to work early morning, evening, weekend, and overnight shifts.
  • Must live within Kraków or its vicinity to comply with office attendance rules.
  • Works well under pressure.
  • Completed or coursing a bachelor's degree in Information Technology, Information Systems, Computer Science or Engineering, or related field or equivalent experience.
  • Excellent English written and verbal communication skills.


Please be informed that we will consider applications only in English version.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected].

What the Team is Saying

Deepak
Nicole
The Company
HQ: New York, NY
40,000 Employees
Hybrid Workplace

What We Do

Warner Bros. Discovery is a premier global media and entertainment company, offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We're home to the world’s best storytellers, creating world-class products for consumers.​

WBD is bringing together the scripted and the unscripted, the local and the global, the timely and the timeless. Taking the world’s greatest possibilities and making them a reality. Creating impact, inspiring imagination, and building connections. Here you can succeed, here you are supported, here you are celebrated.

Why Work With Us

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

Warner Bros. Discovery Teams

Team
Product + Tech
About our Teams

Warner Bros. Discovery Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Warner Bros. Discovery offers a combination of hybrid, on-site and remote roles. For more information, please refer to the given job description.

Typical time on-site: Flexible
HQNew York, NY
Atlanta, GA
Bellevue, WA
Burbank, CA
Chicago, IL
Hyderabad, IN
London, GB
Mexico City, MX
Miami, FL
Needham, MA
San Francisco, CA
Silver Spring, MD
Warsaw, PL
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account