Digital Account Manager (Internship)

Posted 8 Days Ago
Be an Early Applicant
Milan
Internship
Automotive • Retail • Software
The Role
The Junior Customer Success Specialist will be the primary contact for dealers post-contract, assisting them with digital strategies and customer engagement. The role involves client support, sales forecasting, dealer performance evaluation, and collaboration with the Business Development team to enhance lead generation campaigns.
Summary Generated by Built In

Description

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a talented Digital Account Manager Intern to join our Italian team based in Milan. 

The role

The Digital Account Manager role will cover a wide range of customer support and sales tasks, working closely with the Business Development team. The Digital Account Manager will: 

  • Be the first and main point of reference for dealers and guide them once the contract has been signed
  • Support our customers in defining their digital strategy
  • Engage with clients at all levels and be the lead for all client engagements
  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
  • Evaluate dealer performance i.e. failures on website, pictures in stock, usage of new features, website performance etc.
  • Support with the Sales Forecast reporting and monitoring system
  • Propose lead generating campaigns based on best in practice and over performing customers
  • Developing testimonial strategies together with sales
Requirements

Our ideal Digital Account Manager will have a keen interest in Sales, with a strong understanding of the digital or automotive industry. As well as: 

  • Ability to work in a busy, fast paced environment 
  • Outstanding customer service and relationship management skills
  • Great communication skills
  • Native level of Italian and English

Work pattern and location

  • Internship, 40 hours per week
  • Monday to Friday 
  • Hybrid working pattern
  • Office based in Milan 
Benefits
  • Paid internship
  • Meal Vouchers for every day worked
  • Access to E-learning platforms and trainings
  • Multicultural, dynamic environment
  • Food cantine onsite with free coffee
  • Bi-monthly collaboration days, with free breakfast at the office
  • Yearly commercial events

What to expect from the Recruitment process: 

  1. HR Interview (Italian and English)
  2. Hiring Manager interview (Italian) 
  3. Country Manager interview (Italian) 

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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The Company
HQ: Milano, Lombardia
464 Employees
On-site Workplace

What We Do

MotorK is the leading European company specialising in SaaS technology for automotive retail. MotorK enables the digital transformation of mobility players with an innovative software-as-a-service platform, the SparK Platform, encompassing an array of digital solutions designed to help manufacturers, dealers and service centres enhance their sales and marketing performance and better meet customers’ needs, along the entire vehicle lifecycle as well as customer journey.

Founded in Italy in 2010 and backed by leading investment firms 83 North and Zobito, today MotorK is a listed company (Euronext Amsterdam) with operations in eight countries and the ambition to further expand its geographic footprint across Europe and beyond. Committed to continuous innovation and featuring the largest R&D department in the digital automotive industry in Europe, MotorK is on a mission to shape the future of mobility and become the most trusted technology partner for the mobility distribution.

MotorK has been recognised by multiple organisations as one of the fastest growing tech companies in Europe – including Euronext TechShare, Tech Tour 50, Technology Fast 500 EMEA and the FT 1000.

For more information, please visit: www.motork.io

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