Location: Hamburg, Munich or Berlin
As a Customer Success Manager at FREENOW for Business, you are the primary point of contact for our business customers. You are responsible for their success and our growth. Together with the team, you develop strategies and initiatives to enhance our product for our customers and help them use it as efficiently and successfully as possible. You shape the entire customer journey—from activation to ongoing account management—while being supported by an international team that brings engagement, passion, and ideas to the table.
YOUR DAILY ADVENTURES WILL INCLUDE:
- You manage and advise Mid Market customers in Germany, building strong and long-term relationships.
- You continuously provide valuable insights and performance data to support your customers.
- Your analytical mindset helps you derive actionable insights from data.
- You collaborate closely with internal and external stakeholders and take full responsibility for the German market.
Our Tech Tools/Core Competences: Tableau | Metabase | Excel | Jira
TO BE SUCCESSFUL IN THIS ROLE:
- 1–2 years of professional experience
- Strong strategic and analytical thinking
- Sales understanding and customer orientation
- Excellent German and English skills (written and spoken)
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements
- LinkedIn Learning
- Sabbatical & special leave policies
- WeRoad partnership
- Birthday, 24th + 31st December off
- Short term EU work policy
- Mobility Credit
- Health Insurance
- Employee assistance program
Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:
ABOUT FREENOW:
FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.
Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.
Top Skills
What We Do
FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe available in 9 markets and in over 150 cities. Users can access all types of mobility services within a single app including taxis, Ride (PHV), Carsharing, eScooters, eBikes and eMopeds and public transport. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street. The Germany-based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,000 employees in more than 26 offices work for the services of FREENOW, which is led by CEO Thomas Zimmermann. Intelligent Apps GmbH Neumühlen 19 22763 Hamburg Germany Managing Directors (Geschäftsführer): Thomas Zimmermann, Dr. Johannes Prantl Chairman of the Supervisory Board (Vorsitzender des Aufsichtsrats): Stephan Unger Contact: Tel.: +49 40 30606890 Fax.: +49 40 306068966 E-Mail: [email protected] FREENOW FAQ: https://support.free-now.com/hc/en-gb Help Center: https://support.free-now.com/hc/en-gb/requests/new Registry entry: Register court: District Court Hamburg Register number: HRB 110377 Privacy Policy: https://free-now.com/uk/gtc-privacy-policy-cookies/
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