We are looking for a Customer Support Specialist to assist our internal support team with technical product and service requests from customers. This role requires Web Design competency.
A Customer Support Specialist’s responsibilities include executing technical website requests, recommending solutions and guiding internal teams through features and functionalities.
To be successful in this role, you should be knowledgeable with the latest web standards, a keen eye for tasteful design and be able to work with data sets. You should also be familiar with help desk software particularly Salesforce. Ultimately, you will help establish our reputation as a company that offers excellent customer support for our launched/live clients.
Responsibilities
Respond to internal team requests and queries in a timely and accurate way, via Salesforce
Identify customer needs and help clients and internal teams use specific features of our products
Analyze and report product issues or concerns (for example, by testing different scenarios or replicating user issues)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Requirements and Skills
Experience with front-end web development and data (HTML / CSS / JSON) is required
Experience with using visual production software (Photoshop, Loom, Figma, Canva)
Experience as a technical Customer Support Specialist or similar technical CS role is an advantage
Experience using help desk software, remote support tools and other online software (Salesforce, Slack, Asana, Hubspot, Google Drive) is a plus
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases, particularly live client websites
College degree, with Information Systems / Technology is preferred
Familiarity with the real estate industry is a plus
Others:
Must be willing to take a design assessment
Currently residing in the Philippines
Willing to work remotely on a graveyard shift (Tuesdays to Saturdays, 2:00 AM - 11:00 AM)
Must have access to own laptop/PC and have reliable internet connection with back up internet (mobile data will do)
Must have at least 1 valid government ID, TIN and a bank account (or be willing to open one if hired)
Join us in shaping the future of real estate
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.
We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.
More than 13,000 real estate businesses rely on our platform, including 31 of the RealTrends top 100 agents featured in The Wall Street Journal. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.
Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Top Skills
What the Team is Saying
What We Do
Luxury Presence is a SaaS provider for luxury real estate agents and companies. The company launched in 2016 and its client list includes some of the world’s most successful realtors and companies who purchase template-based luxury websites, content marketing tools, SEO, lead generation, and online advertising.
Why Work With Us
We hire good natured people who embody integrity, a curious nature, and a growth mindset. We push our team outside of their comfort zone and promote from within. We're ambitious and laser-focused on the amazing opportunity at hand.
Gallery
Luxury Presence Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
