Description and Requirements
Role Value Proposition:
MetLife's call center IT is looking for an experienced Software Engineer to work in a specialized role in call center systems. The candidate will work with CRM systems and is expected to have experience in developing end-to-end technical solutions to solve complex business problems. The candidate will be responsible for the design, development, testing and implementation of applications following the full systems development lifecycle (SDLC), primarily focusing on the IVA.
Key Responsibilities:
- Participates in gathering user requirements and writing user stories
- Participates in technical design, development, implementation and maintenance of applications using existing and emerging technology platforms, with primary focus on IVA.
- Will have customer interaction, partnering with related lines of business and stakeholder relations.
- Collaborate closely with business partners and interface teams to clarify and fulfill requirements from design through acceptance and implementation.
- Designs and codes programs; creates test transactions and runs tests; conducts analysis of organizational needs and goals for the development and implementation of application systems. Monitors operating efficiency of existing application systems.
- Reviews, analyzes, and modifies programming systems, including encoding, testing, debugging, and installing for a large-scale system. Maintains records to document program development and revisions.
- Provides technical support to technical vendor resources.
- Ability to work in a fast-paced, cross-functional team environment and able to multitask, prioritize, and be detail-oriented.
- Performs related duties as assigned or requested.
Essential Business Experience and Technical Skills:
Required:
- Bachelor's Degree required, prefer major in Computer Science, Information Systems, or related field
- 2+ years of related work experience with a firm understanding of IVRs and programming languages (Java, Genesys, etc.)
- Integration experience through web services (SOAP and REST) and/or other technologies
- Excellent critical thinking and reasoning; must effectively communicate with peers across development groups and business units
- Experience with Agile Methodologies
- Adapt to changing priorities and effectively prioritize workflow to meet critical deadlines.
Preferred:
- 3-5 years of experience in IVR/IVA development
- Genesys Cloud Platform
- Microsoft Suite
- Microsoft Azure Experience
- Scrum, SAFe experience
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is $88,000 to $115,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$88,000 to $115,000
#BI-Hybrid
Top Skills
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
