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The IT Service Management (ITSM) Tech Lead will oversee the daily operations of the ITSM team, ensuring high-quality service delivery.
Key Accountabilities/Deliverables:
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Identify, design, and implement IT service management processes. Continually review and improve existing processes in line with business and technology changes.
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Utilize JIRA to manage and track IT service management activities. Develop workflows, custom fields, dashboards, reports, and other JIRA capabilities to improve the ITSM process.
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Implement ITIL best practices and methodologies to improve service delivery and customer satisfaction.
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Mentor and develop team members, promoting a culture of continuous learning and improvement.
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Run weekly CAB call as change manager and promote constant process improvement for Change management.
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Responsible for ITSM ITIL Innovation
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Weekly Monthly KRI / KPI
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Create analysis reports to show trends in ITSM practices
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Responsible for change management , Problem management, Incident management
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Collaborate with SIRT
Technical Knowledge and Understanding:
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Strong background in process improvement methodologies.
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Excellent leadership and team management skills.
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Strong problem-solving and decision-making skills
Experience:
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Bachelor’s degree in computer science, Information Technology, or related field.
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Previous experience or exposure to DevOps environments and ITIL implementation.
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2+ years of experience in change management process
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2+ years experience in JIRA
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5+ years in ITSM and ITIL role
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ITIL certification is required.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa for this position.
#LI-Hybrid
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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
Top Skills
What We Do
Core Specialty, through its subsidiary insurers, offers a diversified range of property, casualty, and marine insurance products for small to mid-sized businesses.
We have the capital to take on risk, the underwriting talent in place, decisive leadership team, infrastructure, and a proven track record of making things happen – fast!
When you’re ready to solve your toughest insurance needs, we’re ready to get it done for you.
We free customers up to focus on their business by taking the load of complicated specialty insurance off their hands.
We break down the walls of bureaucracy to provide optimal underwriting solutions for brokers.
We’re ready, equipped, and motivated to get the job done, efficiently and professionally, by empowering experts with what they need to move quickly on behalf of customers and their brokers.
Our specialty focus is the essential part of our identity.
It is at our core
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