IT Technician III

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The IT Technician position works 100% onsite and handles all technical related incidents/escalations reported by our dynamic employee workforce and is responsible for troubleshooting, solving complex issues, and providing exceptional customer support within standard and non-standard use cases. The ideal candidate will possess a strong understanding of IT infrastructure and operations best practices, including network infrastructure, Wireless/LAN connections, VPN, proxy/firewalls methodologies, OS upgrades/patching, printers and end-user computer hardware/software.
Key Responsibilities:

• Troubleshoot software, hardware, and networking issues using strong problem-solving skills, including active listening, analysis, and decision-making.
• Assist employees with hardware and software setup, configuration, recovery, and ongoing usability.
• Provide a "one-contact resolution" approach for both simple and complex technical issues, primarily in person but also via phone or video chat.
• Support device operating system upgrades and patching to maintain enterprise system integrity and ensure critical application availability.
• Demonstrate expert-level knowledge of Windows 10/11, macOS, Google Workspace, Active Directory, iOS, Android, and Microsoft Office.
• Perform physical IT tasks, cultivate cross-functional relationships, conduct audits, analyze processes for improvements, and lead training sessions or meetings.

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience
• 2+ years experience supporting infrastructure operations in an enterprise environment and seen as the go-to expert in an area of specialization

Skills and Qualifications:

• Collaborate effectively with all levels of the organization as a strong team player.
• Apply highly developed analytical, problem-solving, and project management skills.
• Communicate effectively through excellent written, verbal, and presentation skills.
• Demonstrate initiative, adaptability in fast-paced environments, intellectual curiosity, and a results-driven mindset.
• Work independently with minimal supervision while also thriving in collaborative team settings.
• Create, maintain, and interpret technical documentation, industry news, and business procedures to support internal teams and leadership.

Visa sponsorship not available for this role
Salary Ranges
Compensation: $58,656.00/Year - $78,100.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.