Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.
You’ll be part of one global team where you can learn fast and stay true to yourself.
Context :
As part of the service desk team, you will be responsible for providing support to Murex employees based in Paris office.
This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers.
Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions, …
Your missions/What you'll do ?
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Install, configure, and upgrade windows operating systems and softwares installed on the end-users workstations.
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Install and replace hardware (Workstations, Laptops, screens, network cable,…)
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Troubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV…
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Follow cases with support vendors.
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Support Teams telephony, mobile devices, and smartphones for end-users.
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Maintain User Account in Active Directory, disk encryption and antivirus.
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Assist users with Citrix and VPN connectivity.
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Participate in the creation of documentation to ease the work for the operation team.
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Follow procedures and guidelines defined for the team.
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Collaborate with other IT teams (network, storage, Windows Infra,…) to resolve incidents when needed
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Flexibility in covering support shifts
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Participate in discussions and presentation to evolve the infrastructure.
Your profile/Who you are ?
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At least 1 year of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end users
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Bachelor’s degree in Information Technology or a closely related field
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Relevant experience endpoint management systems like SCCM, Microsoft windows 10-11 and Office 365
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Experience in the usage of service desk ticketing system to handle incidents and requests
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Strong analytical skills and efficient problem solving
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Willingness to learn continuously
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Fluency in English and French is required
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Good communication skills to be able to present ideas and communicate with vendor support
Top Skills
What We Do
We are the long-term technology partner for the capital markets, working with financial institutions in over 60 countries to adapt and evolve their IT systems. In a changing financial world, our technology is designed to help our 57,000 daily users respond to the challenges they face today and build foundations for the future.
MX.3 is our award-winning open platform that sits at the heart of our clients’ IT infrastructure. This agile foundation brings together a specialized set of business process to deliver regulatory and business ready solutions, across asset classes, business functions and sectors.
The modular platform means clients can consolidate and grow their IT infrastructure step-by-step, at a lower cost and delivering immediate, tangible business value.
• Consolidate inefficient legacy systems
• Manage cost pressures and reduce TCO
• Improve regulatory time-to-market and efficiency
For over 30 years Murex has invested in developing the leading technology solution for capital markets participants, from banks and brokers to energy and commodities firms. Today we have over 2,500 employees in 19 countries who are committed to helping our customers, from disruptive market entrants to some of the most established global players, navigate the changing financial landscape.
As the capital markets continue to evolve, we will keep investing to make sure that our clients, our company and our people can do the same.
As you plot your course, we’ll be with you every step of the way.
