Who We Are:
Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong.
Job Posting:
Job Description:
Technical Support and Troubleshooting:
· Provide front-line support for hardware, software, and network issues, assisting employees with troubleshooting in real-time.
· Address issues related to operating systems, user account setup, network connectivity, and application errors.
Use diagnostic tools to identify the root cause of issues, documenting and following up as needed.
Ticket Management and Issue Escalation:
· Respond to support requests through the ticketing system, phone, email, or in person, documenting resolutions and tracking the status of each ticket.
Escalate unresolved or complex issues to senior IT staff, following established escalation protocols.
User Account and Access Management:
· Assist with creating, modifying, and deactivating user accounts across various systems and applications.
· Maintain user access permissions based on company security policies, helping users with login or access-related issues.
Network and Systems Support:
· Provide basic troubleshooting for network issues, including Wi-Fi connectivity, VPN access, and LAN/WAN connectivity issues.
· Assist in monitoring network performance and system alerts, reporting any abnormalities or potential threats to the senior IT staff.
Documentation and Knowledge Sharing:
· Maintain documentation of support activities, common issues, and their resolutions to build a knowledge base for future reference.
· Contribute to user training by developing guides and instructions on frequently encountered issues or software applications.
Security and Compliance:
· Follow IT security policies to ensure the protection of sensitive data and systems, reporting any potential security risks.
· Assist with security-related tasks, such as enforcing password protocols and monitoring for suspicious activities.
Min Bachelor’s degree in information technology, computer science, or a related field; or equivalent work experience.
Min 4-5 years of experience working in IT Infrustruciotn and resolving the IT issues.
Proficiency in Microsoft Office Suite and troubleshooting common productivity software issues.
Experience with a ticketing system (e.g., ServiceNow, Zendesk) is helpful. Some experience in a help desk, IT support, or technical support role is advantageous but not mandatory.
Strong problem-solving skills with the ability to quickly assess and troubleshoot issues. Clear verbal and written communication, with an ability to explain technical concepts to non-technical users. Customer-focused attitude, patience, and adaptability.
Why Kontoor Brands?
At Kontoor, we offer a comprehensive benefit package to fit your lifestyle and our benefits are crafted with the same care as our products.
When our employees are healthy, secure and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays and tuition reimbursement.
Our Kontoor D&I Mission
At Kontoor, we believe that D&I is a key enabler to a culture that empowers us to work with passion and confidence, shaping our brand and future.
Our Kontoor D&I Commitment
- Create a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents
- Ensure an equitable environment that attracts & promotes diverse workforce
- Foster inclusivity, ensuring employees feel they can bring their whole selves to work
What We Do
Kontoor Brands (NYSE: KTB) is a global lifestyle apparel company, with a portfolio of some of the world's most iconic consumer brands: Wrangler® and Lee®. We design, manufacture and distribute superior high-quality products that look good and fit right, giving people around the world the freedom and confidence to express themselves.
