IT Technical Specialist

Office Location: Lower Manhattan, NY -  Hybrid 

Accrete is a dynamic and innovative company focused on transforming the future of artificial intelligence. We specialize in creating advanced AI solutions that turn complex data into actionable insights, driving real-world impact for businesses and government organizations. Our team thrives on creativity and collaboration, working together to push the boundaries of AI technology.

At the core of our offerings are our AI agents, designed to autonomously analyze data, generate insights, and make intelligent recommendations. These agents help businesses streamline operations, improve decision-making, and also empower government entities to enhance security, intelligence, and operational efficiency

The Role:

We are looking for a highly motivated and detail-oriented IT Technical Specialist to join our growing team. In this role, you’ll be responsible for ensuring the smooth operation of our internal IT infrastructure, supporting employee systems, and helping to scale our technical capabilities across multiple environments. You’ll partner with engineering, security, and operations teams to deliver seamless IT experiences.

Key Responsibilities:

• Provide day-to-day technical support to internal users (hardware, software, and systems).
  
• Manage onboarding/offboarding of employees (laptops, access provisioning, etc.).
  
• Maintain and troubleshoot issues related to Windows, macOS, Linux systems, and productivity tools (Google Workspace, Slack, Zoom, etc.).
  
• Configure and manage device and endpoint security systems (MDM, antivirus, etc.).
  
• Ensure secure and scalable network infrastructure (VPNs, Wi-Fi, firewalls, etc.).
  
• Maintain inventory of hardware, software licenses, and IT assets.
  
• Collaborate with the InfoSec team to enforce IT policies and support audits.
  
• Document standard operating procedures and provide internal training when needed.
  
• Support SaaS platform integrations and manage user access/permissions.

Requirements:

• 1+ years of experience in IT support, systems administration, or a related field.
  
• Proficiency with macOS and Windows administration; familiarity with Linux is a plus.
  
• Experience with device management tools (e.g., JAMF, Kandji, Intune, or similar).
  
• Strong knowledge of networking, troubleshooting, and security best practices.
  
• Hands-on experience with identity and access management (e.g., Okta, Google Workspace Admin).
  
• Strong organizational and communication skills with a proactive mindset.
  
• Ability to thrive in a fast-paced, remote-friendly environment.

Preferred Qualifications:

• Familiarity with automation or scripting tools (e.g., Bash, Python, PowerShell).
  
• Background in supporting cloud-based environments (AWS, GCP, or Azure).
  
• Exposure to compliance frameworks (SOC 2, NIST, etc.) is a plus.

Salary Range: 75k-90k

The salary range provided reflects the estimated compensation for this role based on the expected qualifications and experience level. The final offer may vary depending on factors such as skills, experience, and alignment with role requirements.

Cultural Fit & Values

At Accrete, success goes beyond technical expertise—we value innovation, collaboration, and accountability. Our team members embody:

• Ownership & Accountability – Drive projects to completion with high standards and proactive problem-solving.
• Transparency & Communication – Share information openly, give and receive constructive feedback.
• Strategic Thinking & Problem-Solving – Analyze challenges critically and implement effective solutions.
• Collaboration & Professionalism – Work as a team, contribute meaningfully, and uphold mutual respect.
• Passion for AI & Innovation – Stay curious, continuously learn, and push AI’s potential.
• Going Beyond the Job Description – Seek opportunities to contribute beyond core responsibilities.

These principles shape our culture, performance evaluations, and growth opportunities, ensuring we build a mission-driven organization together.

Company Benefits

• Competitive Salary: Aligned with experience and market standards.
• Comprehensive Insurance: Health, dental, and vision coverage to keep you and your family secure.
• 401(k) Plan: Build your financial future with our retirement savings plan.
• Flexible PTO & Hybrid Work: Take time off when you need it and enjoy remote flexibility per company guidelines.
• Growth & Development: Access professional development, learning opportunities, and career advancement support.
• Onsite Perks: Enjoy catered lunches, snacks, and a stocked kitchen.
• Team Bonding: Company-sponsored happy hours and social events to connect and unwind.