IT Systems Supervisor

About Us
CMB is a full-service custom market research and strategy firm based in Boston. As a Top 30 Insights & Analytics company, we’re known for our relentless business-decision focus and cutting-edge creativity. Our passion is helping the world’s leading brands engage, innovate, and grow. We leverage the best of advanced analytics, consumer psychology, and market strategy to tackle game-changing initiatives and business challenges for our clients.
What about our culture? Simply put, our people are our power. We have a diverse, inclusive and collaborative team of bright perspectives and curious minds. At CMB you’ll have plenty of opportunities to achieve your full potential. From learning new skills, expanding your expertise, and continuing to advance your professional development, you will feel supported and valued. 
Our benefits say a lot about how much we value our employees: we offer a fully paid sabbatical, a $250 wellness stipend, paid time off to volunteer, generous medical plans, a 401k match, and more. Every employee also gets to enjoy an employee stock ownership plan (ESOP).
ESOP? Yes, we are 100% employee owned! An ESOP is a qualified retirement plan, similar to a 401k, but you don’t have to make any contributions to participate in the rewards. When we each work hard to provide exceptional service and deliverables to our clients, the positive performance of the company increases the value of our stock and enables the accumulation of wealth for all our employee-owners.
About the Position
As the Systems Supervisor for CMB, you will be responsible for managing the desktop and network capabilities of the organization. You will report to the VP, Information Technology and will be responsible for the performance of the firm’s network, workstation, connectivity, security, telecom and compliance services.
You must be committed to superior technology capabilities, customer experience and ongoing improvement. You will partner with our managed service provider (MSP) and vendors to support the technology and process needs of a mobile workforce engaged in time-sensitive and confidential analytic initiatives. This position requires exceptional customer service and collaboration abilities, attention to detail, prioritization skills and the ability to work independently as well as part of a team. 
This is a hybrid position that sits in our Boston office. This is not a remote position.
About You
You’re an information technology whiz who loves anything to do with systems and networks. In fact, you read articles, blogs and just about anything else “IT” in your spare time. You’re also a “fixer” and a problem solver. No problem is too big or too small – you’re always at the ready, and you enjoy being the “go to” person. Customer service comes easy to you, and helping people is what you’re all about. You thrive in a fast-paced environment, and you stay calm under pressure - even when it seems like there’s no end in sight. That’s just who you are.
About Your Background
You’ve worked hard to get to where you are, and now you’re looking for a position to showcase your IT Systems expertise. Here’s what you’ll be doing and the qualifications we are looking for:
Essential Duties

• Manage CMB network capabilities
  • Maintain a secure, reliable network that includes Internet, P-to-P connections, LAN, and wifi
  • Administer, maintain and continually improve the physical and logical network to support company growth, improve security posture, maximize efficiency, and leverage improving technologies
  • Administer and maintain on-prem and VMware-hosted Windows servers, as well as switches, WAPs and other networking equipment
  • Ensure remote user connectivity to company resources through VPN and secure access using dual-factor authentication across all on-prem and cloud resources
• Support mobile workforce equipment and services
  • Actively supervise Managed Support Provider (MSP) resources to prioritize support requests, provide direction and escalate when necessary, and ensure timely resolution
  • In collaboration with the MSP, troubleshoot, and maintain on-site and remote Windows-based laptops
  • Maintain standard laptop images and configure new and replacement systems for deployment
  • Administer cloud-based software platforms, including Microsoft 365, Microsoft Azure, and Amazon Web Services, among others
  • Establish and maintain secure, encrypted file sharing between the firm and its clients using sFTP, managed file transfer, SharePoint and client proprietary systems
  • Maintain cloud-based VoIP telecommunication system, audio/video conferencing capabilities, and presentation technologies
  • Support audio/visual requirements for on-site and off-site meetings to ensure effective experiences for live and remote participants
• Maintain security and compliance requirements
  • In partnership with CMB’s Information Security team, support a multilayered security architecture and continually mitigate vulnerabilities and risks
  • Support ISO 27001 certification by maintaining server and laptop security, deploying patches and updates, following defined protocols and maintaining required documentation, and other tasks as required by the Information Security Team
  • Actively maintain key compliance records including but not limited to access control requests, on-boarding/off-boarding documentation and asset data
  • Actively create and maintain training and support documents for IT and user procedures
• Commit to teamwork and continuous improvement
  • Actively and positively engage with clients, colleagues, vendors, and partners
  • Actively seek opportunities to improve reliability, availability, efficiency and capability across all technology resources and processes

Qualifications

• Bachelor's degree in Information Technology, or another computer-related discipline, and a minimum of 7 years’ experience in an IT support role
• Current IT certifications from accredited body (Microsoft, VMware, CompTIA, etc.) are a significant plus
• Strong networking background, including:
• Administering cloud-based Windows server configuration and connectivity in a VMware environment
• Managing and maintaining networking hardware including switches and WAPs
• Deploying and supporting laptop computers and Windows-based servers
• Configuring and administering server operating systems
• Strong experience with access control and rights management with Active Directory; exposure to Microsoft Entra (Azure AD) a plus
• Knowledge of information security concepts, including but not limited to encryption, access control, firewall management, secure Internet gateway, and multifactor authentication (MFA)

• Experience provisioning and administering cloud-based applications including Microsoft 365, Google Workspace,, Microsoft Entra/Azure, Microsoft Cloud PC, Amazon Route 53, and Salesforce
• Knowledge of secure communication capabilities including sFTP, VPN and encryption key management
• Exceptional customer service skills and the ability to interact positively at all levels of the organization
• Ability to effectively prioritize, multitask, and follow-through on assigned tasks but willing to ask for assistance when needed
• Ability to oversee and support MSP resources for optimal support impact
• Exceptional communication skills required to communicate effectively with technical and non-technical audiences
• Flexible to frequently changing priorities that may require occasional evening or weekend effort

*No agency assistance needed*
*No visa/work authorization available*
CMB strongly encourages candidates from diverse backgrounds and experiences to apply. We recognize that people from structurally marginalized groups often only apply to jobs if they meet 100% of the qualifications, despite the reality that applicants rarely ever meet 100% of the qualifications. If you have demonstrated experience in the custom market research and insights industry and this position aligns with your experience and interests, please apply!
CMB is an Affirmative Action and Equal Opportunity Employer and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or protected veteran status, or to other non-work-related factors. As part of our commitment to inclusivity, CMB will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Kate Milligan at [email protected]. 
The annual base salary range for this position is $110,000-$125,000 plus bonus, benefits, and an employee stock ownership plan (ESOP). The base salary is dependent on a variety of factors including (but not limited to) experience, expertise, skills, and employee's location.