IT System Administrator II

Job Description and Requirements

Under general supervision, the IT System Administrator II is responsible for server administration of line of business servers and core functional IT servers with expectation to gain subject matter expertise on one or more such systems; recommends solutions to the Desktop Support team and management; monitors, maintains, and upgrades server OS systems; performs patching and vulnerability remediation via automation tools and manual configurations; responds to after-hour calls; and performs related duties as required.

Essential Functions and Responsibilities:

• Configure, install, and maintain line of business servers and core functional IT servers.

• Participate in 24/7 on-call rotation (generally a full week of on call, scheduled once every 3-4 weeks) and occasionally requires unplanned after hours support for emergency or planned project work.

• Maintain Microsoft, VMware, and Citrix technologies such as Active Directory, DNS, Group Policies, VM server creation and decommissioning, Citrix VDI administration.

• Serve as an authoritative third-tier support for desktop support team and service desk troubleshooting application performance issues or OS server issues, using creativity and technical ability to solve unusual issues.

• Increase the tactical use of automation tools (Ansible, Powershell, others) to improve the day-to-day efficiency of maintaining the general server environment.

• Document server configuration and application configuration as needed.

• Actively respond to monitored server alerts, tuning server configuration as necessary to remediate alerts.

• Test and evaluate hardware and software for efficiency and compatibility with existing systems.

• Perform security updates and patches on server and PC OS on a monthly basis.  Remediation of missing security updates as reported by Information Security and vulnerability management system.

• Other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Requirements:

• Associate’s degree in information systems, computer science, or closely related field OR successful completion of a relevant program from an accredited technical school; or an equivalent combination of education and experience

• Minimum of three years server support experience  

• Experience with Active Directory, DNS, DHCP, and group policy concepts

• Experience with Microsoft Windows Server 2008, 2012, 2016, 2019 and Windows 10 PC OS

• Experience with VMware virtualization technologies and principles

• Some experience with Citrix VDI technologies and principles

• Some experience with storage area network technologies

• Thorough knowledge of IT Security vulnerability management best practices

• Basic understanding of networking concepts

• Ability to adapt to changing organizational and operational needs

• Ability to communicate effectively, both verbally and in writing, and to establish/maintain effective working relationships with co-workers, employees and the general public

Preferred:

• Bachelor’s degree in information systems, computer science, or closely related field

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.