JOB DESCRIPTION
As an IT Support Summer Associate at Fulcrum, you will assist in maintaining the end-user IT environment and in keeping the user community happy as far as IT-related matters are concerned.
Your daily responsibilities will include troubleshooting hardware and software issues and answering questions about all manner of technology ranging from Windows, Mac, iOS, and Android devices to AV equipment, printers, monitors, and sometimes the coffee maker. If it plugs in to the wall, you'll probably get questions about it.
Customer service skills are just as important as your technical knowledge. Your users need to be able to feel as if they can come to you with anything and you'll be there for them. Responsiveness and compassion are paramount.
QUALIFICATIONS
- You should be a junior or a senior enrolled in a 4-year college or a recent graduate.
- You should have at least a passing knowledge of MS Office and technology in general.
- Technical certifications are a plus.
- You should possess great communication skills and be able to explain technology in plain English to people of various skill levels.
- You should have excellent deductive reasoning and problem-solving skills.
- Patience is a must. If you get frustrated easily this isn't the position for you.
- Reading comprehension and the ability to understand and follow instructions are also a must. You need to be able to put what you read into action.
- Curiosity is everything. The most important words for this position are "why?" and "how?". "What?" (everything), "where?" (everywhere), and "when?" (yesterday) will almost always be answered for you.
- Excellent organizational skills.
- Comfortable in a fast-paced and dynamic work environment.
- Great interpersonal and communication skills.
- You must be available-onsite-from 12 May 2025 through 15 August 2025.
COMPENSATION & PERKS
- Competitive salary based on experience.
- Opportunities for travel.
- Social events.
- Fully stocked kitchen with assorted drinks & snacks.
Top Skills
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What We Do
Fulcrum GT provides innovative end-to-end digital business solutions for the Legal and Professional Services markets. Our true cloud SaaS solutions incorporate over 20,000+ industry-specific features built on best practices and are deployed in the quickest time-to-value in the industry.
Our clients represent the most progressive and largest professional services firms around the globe. We connect the professional services ecosystem through a legal marketplace and digital business framework that commercializes and digitizes processes and the exchange of data, from intake and execution to analytics and final revenue collection.
At Fulcrum GT, we believe in empowering individuals to make a meaningful impact, regardless of their role, background, or work style. As trailblazers in legal innovation, we're dedicated to reshaping the legal landscape. Our collaborative, ambitious culture fosters growth and progress for every team member. We prioritize your well-being with comprehensive benefits, recognizing that work is more than just a job – it's an integral part of your life's journey.
Join Fulcrum GT, where your contributions matter, and together, we pioneer the future of legal services.
Why Work With Us
Our solutions challenge the status quo of legacy technology that is not future-ready. We invest heavily in best-in-class enterprise-grade R&D and methodologies that empower our employees to revolutionize our industry while meeting their full potential. Make your work meaningful – join us and be part of the future of professional services innovation
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