The Digital Modernization Sector has an exciting career opportunity for an IT Support Specialist to support the US Space Force’s Space Systems Command (SSC), Operational Command and Control Acquisition Delta, known as Kobayashi-Maru located in Colorado Springs, CO. This role is instrumental in providing customer-facing support for direct support personnel. This support shall include providing technical support and assistance to end users, managing IT assets and inventory, and overseeing various IT-related administrative tasks.
Primary Responsibilities:
Asset and Inventory Management:
- Oversee the tracking, assignment, and maintenance of IT assets, including computers, peripherals, software licenses, and other technology equipment.
- Maintain accurate records of asset inventories, including updates on lifecycle status, repairs, and disposals.
- Ensure the timely procurement and distribution of new IT equipment based on user needs.
- Conduct regular audits to ensure compliance with asset management protocols.
Account Provisioning:
- Manage user account creation, modifications, and deactivations across various systems and applications.
- Ensure the appropriate permissions and access levels are granted to users based on job roles and security policies.
- Assist with troubleshooting login issues and account access requests.
Onboarding and Documentation Management:
- Coordinate the collection and management of onboarding documents for new employees, including the completion of Form DD 2875, CAC card issuance, and elevated account token management.
- Ensure all required documentation for system access and security compliance is completed, verified, and filed appropriately.
- Facilitate timely provisioning of necessary access for new hires to ensure smooth onboarding.
Basic Networking Tasks:
- Provide support for basic networking tasks, including troubleshooting network connectivity issues, setting up network devices, and performing basic network configurations.
- Assist with VPN configurations and user network setup.
- Support basic troubleshooting of network-related issues affecting user productivity.
Trillo Board Management:
- Administer and manage the Trillo board for IT-related requests, ensuring that tasks are prioritized, tracked, and completed in a timely manner.
- Collaborate with the team to monitor progress on open tasks, communicate updates, and ensure proper documentation of all IT-related activities in the Trillo board.
- Create, assign, and track tickets for IT service requests and ensure resolution within established service level agreements (SLAs).
Basic Requirements:
- Requires BS and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree.
- IAT Level II level SEC+CE certification or higher
- Proven hands-on experience in an IT support or helpdesk role, preferably in an enterprise environment.
- Strong understanding of IT asset management, provisioning tools, and user account lifecycle management.
- Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPN, and basic network configurations.
- Experience with the Trillo board or similar project management tools is a plus.
- Knowledge of security protocols related to account provisioning, including CAC request process and elevated account tokens.
- Strong communication skills and the ability to work effectively with both technical and non-technical team members.
- Detail-oriented with excellent organizational and time management skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- US Citizen, with final DoD Secret Clearance
Preferred Qualifications:
- Familiarity with government security requirements
- Experience working with industry standard ITSM such as Jira or Service Now
Original Posting:March 6, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $89,700.00 - $162,150.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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