IT Support Specialist

Job Title: IT Support Specialist
Location: Moonachie, NJ 
Department: IT
Reports to: Vice President of Information Technology
Vantage MedTech provides comprehensive design and manufacturing services, supporting the advancement of medical technologies from concept through to product realization. We develop and manufacture new products for the treatment of heart failure, cancer, stroke, Gene Therapy, COPD, TBI, Atrial Fibrillation, Blood Clots, Brain Surgery, and many more! We are searching for top-tier talent to apply their gifts to making life better for hundreds of thousands of patients worldwide. If this is something you aspire to, we would like to talk with you!
The IT Support Specialist is responsible for providing technical support, including day-to-day end user support as well as back end operational support and troubleshooting.
**This position is a fully on-site opportunity based in Moonachie, NJ. Local candidates only.
Key Responsibilities:

• Act as IT support to all end users.
• Answer, evaluate, and prioritize requests for assistance from users experiencing problems with hardware, software, networking, VOIP, and other computer-related technologies.
• Log, update, and track requests using ticket tracking software, maintain history records, and related problem documentation.
• Build and set up equipment and furniture for employee use, performing or ensuring proper installation of cables, equipment, operating systems, and appropriate software. “Proper installation” refers to both functional and neat installation such that installations are maintainable and not subject to breakage or unsightliness.
• Refer major hardware / software problems or defective products to vendors or technicians for service.
• Assist in maintenance and support of business applications, back-end systems, and infrastructure architecture.
• Track and maintain managed IT assets throughout the organization.
• Effectively collaborate with the IT team and end users to address issues and future challenges as they arise.
• Enhance knowledge, skills, and best practices through in-services, workshops, and/or seminars.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to climb or balance; stoop, kneel, crouch, or crawl; as well as talk and hear, ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. If the weight exceeds the foregoing, assistance should be requested.

Education and Experience:

• High school diploma or general education degree (GED) and three to five years’ related experience and/or training; or equivalent combination of education and experience. Three to five years’ computer network training and problem solving preferred.
• Proficiency in Microsoft Teams and Microsoft 365 including Outlook/Exchange.
• Proficiency in code versioning software (Git/SVN).
• Proficiency in application packaging, deployment tools, and networking.
• Proficiency in Windows servers and desktop OS’s. Linux experience is a plus!

• Excellent customer service skills, including the ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand.
• Ability to take ownership of customer issues and provide excellent and timely support to the end user, ensuring downtime is kept to a minimum.
• Ability to analyze and solve practical problems, dealing with a variety of concrete variables, in situations where only limited standardization exists.
• Professional disposition with an attitude of self-sufficiency, independence, tenacity in getting the job done, and driving projects.
• Strong oral and receptive communication, interpersonal, and written communication skills.
• Perform as a team player which includes an openness in sharing knowledge with team members, management, and users.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to prioritize a workload with multiple tasks and multiple demands and meet due dates.
• Ability to maintain client confidence and protect operations by maintaining information is a confidential manner.
• Ability to accept constructive feedback and end user feedback regarding their experience with IT software and/or services.

 Top Benefits/Perks: 
As a team member at Vantage MedTech, you’ll enjoy:

• Comprehensive benefits package, including health, vision, and dental insurance.

• Generous Paid Time Off.

• Company retirement plan with matching.

 Vantage MedTech values a diverse team and is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All applicants must be authorized for full-time employment in the United States. For more information, visit www.vantagemedtech.com
No third-party candidates please.