Let’s be #BrilliantTogether
Overview
The IT Support Specialist is vital to ISS STOXX's global customer support, offering first-level support to ISS offices across US, EMEA and APAC. This role requires a skilled communicator, technical expert, and problem solver who excels in providing timely resolutions across various support channels.
Responsibilities
- Serve as the “Face of IT” to the customer community, ensuring a positive IT image.
- Support multiple office locations, primarily in Manila.
- Build, configure and troubleshoot Mac and Windows 10 desktop and laptop hardware, load software and conduct audits for unlicensed software using Lansweeper, Workspace One, Intune Device Management, Airwatch, Horizon, SCCM for imaging, software installation and inventory management.
- Support Office365, Sharepoint, Exhange Online and MDM for mobile phones.
- Troubleshoot basic network, software, and printing issues.
- Deploy and configure desktop and software Cisco phones / MS Teams phone.
- Collaborate with vendors and 1st/2nd/3rd IT level support teams to resolve technical problems.
- Document IT desktop procedures and ensure customer satisfaction.
- Apply a business-focused approach to assignments and responsibilities.
Qualifications
- Bachelor’s degree or equivalent work experience preferred.
- 3 years in a technical expert role, experienced in building, installing, configuring, troubleshooting, and supporting PCs and laptops (Windows 10/11)
- 3 years’ experience supporting Office365 products.
- Atleast 1 year experience with Intune Management, Windows AutoPilot and Hybrid setup a plus
- Knowledge of Active Directory and various hardware platforms (Dell, Lenovo, HP, Apple).
- Experience with IT ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITIL framework.
- Ability to support iOS and Android devices; certifications like A+ or MCSE are a plus.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving, critical thinking, and multi-tasking abilities.
- Proven ability to provide excellent customer service and follow up on incidents.
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What you can expect from us
Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let’s empower, collaborate, and inspire one another.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
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What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
